IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

According to City staff, this results in the following:  There is a loss of revenue.  Departments can fall behind, and the work backs up.  The loss of services due to not being able to perform work if not licensed, i.e. nurses, Refuse Department staff.  The impacts in service delivery to the public, which could result in complaints, and calls to 311 and the City Manager.  The City is subject to liability for staff doing work they are not certified or qualified to perform.  Waste of training funds.  Field staff may not show up for training.  Manual tracking takes too much time.  Takes away from performing other job functions.  The lack of automation makes information unavailable to all departments. Recommendations:  Implement an Enterprise Learning Management Application: Features/Functions:  Track participants in all departments.  Provide electronic sign-in sheets.  Provide an electronic roster.  Track all classifications.  Track due dates.  Track renewal dates.  Provide access by department managers, supervisors, directors, and employees via web access.  Allow staff to sign up for training.  Provide approval feature.  Provide notifications/alerts to employees, supervisors, and managers.  Ability to store training materials.

 Web enabled application.  Support mobile devices. Reports: Provide the following minimum reporting capabilities:  Enrollment by type of training  DMV Pull Notice Program  Required training by: o Type o Class o Certification o License o Departments Interfaces: The proposed system should interface with the following:  New ERP  DMV

 HR VTA  NeoGov

Digital Strategic Plan: Findings & Recommendations

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