Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Ability to make online payments. Ability to respond after review. Provide reminders and notifications. Automatically push appropriate data. Benefits: The benefits of integrating FUND$/new ERP with Chameleon include: Better business control through Animal Services. Ability to sell other services and provide customer education. Real time data. More sensitivity to customers. Improved customer service. The benefits of implementing a new Dog License application include: Improved customer service. Zero wait time. Ability to do up-selling of products and services.
Improved fundraising. Improved convenience. D SW 11 Fire & Police Departments Telestaff Application Upgrade/Replace  Findings:
The Fire Department Rapid Workflow ® workshop and the Police Department Management Interviews revealed a number of challenges with the City’s timekeeping processes: Telestaff freezes, locking the user out. Telestaff hires out of sequence. The current software is not the up to date version. The current version is not supported by the vendor. Lack of documentation of Telestaff configuration. (Logic diagram, business rules, build/design documents)
Not sure if all Telestaff features are being used. Failure to make outbound phone calls to hires. According to City staff, this results in the following: Wasted staff time for hiring officers. Major staff frustration. Causes an investigation on how hiring was done. Calls to staff to cancel. Manually rehire. Employee could lose money. Inability to maintain the roster. Loss of efficiency, time, and money. Can stop/interrupt the hiring. When phone calls are not made, it causes mandatory hires.
Digital Strategic Plan: Findings & Recommendations
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