IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

 Ability to make online payments.  Ability to respond after review.  Provide reminders and notifications.  Automatically push appropriate data. Benefits: The benefits of integrating FUND$/new ERP with Chameleon include:  Better business control through Animal Services.  Ability to sell other services and provide customer education.  Real time data.  More sensitivity to customers.  Improved customer service. The benefits of implementing a new Dog License application include:  Improved customer service.  Zero wait time.  Ability to do up-selling of products and services.

 Improved fundraising.  Improved convenience. D SW 11 Fire & Police Departments Telestaff Application Upgrade/Replace [15] Findings:

The Fire Department Rapid Workflow ® workshop and the Police Department Management Interviews revealed a number of challenges with the City’s timekeeping processes:  Telestaff freezes, locking the user out.  Telestaff hires out of sequence.  The current software is not the up to date version.  The current version is not supported by the vendor.  Lack of documentation of Telestaff configuration. (Logic diagram, business rules, build/design documents)

 Not sure if all Telestaff features are being used.  Failure to make outbound phone calls to hires. According to City staff, this results in the following:  Wasted staff time for hiring officers.  Major staff frustration.  Causes an investigation on how hiring was done.  Calls to staff to cancel.  Manually rehire.  Employee could lose money.  Inability to maintain the roster.  Loss of efficiency, time, and money.  Can stop/interrupt the hiring.  When phone calls are not made, it causes mandatory hires.

Digital Strategic Plan: Findings & Recommendations

© 2016 59 ThirdWave Corp 11400 W. Olympic Blvd. Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312.9513 F

Made with FlippingBook HTML5