Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Interfaces: GIS. CIMIS (California Information Management System) FUND$ (or its ERP replacement) Work Order System. Website: post (push) data to the City website.
Benefits: Cost savings. Improved community relations. Improved dark quality. Improved service and user experience. Reduced environmental impacts.
Improved productivity. Reduced staff stress. Ability to reject problems quickly. Improved public safety. Shorter response, helps with credibility with the community. Identified failures more efficiently and effectively. Reduce long-term maintenance cost.
D SW 15 Rent Board Case Management Application  Findings:
The Rent Board Case Management Rapid Workflow ® workshop revealed a number of challenges with the RTS2 custom programmed application: Emails and follow-up emails are untracked. Redundancy is an issue with work that has been previously done but has to be re-done because it is documented in different systems/repositions. Prioritizing cases: counseling, registration, and time sensitive/high impact cases. No auto population of data, RTS2. RTS2 does pull data from RTS main. Inability to print easily from RTS2. Unable to produce/auto generate emails. Public spends time talking/educating multiple counselors. Inability to link case manager with prosperity finder. Inability to generate custom reports from RTS2. Inconsistency of entering cases into RTS2. Cases are forgotten because of inability to generate tasks in RTS2. The lack of compatibility with RTS2 to Excel and Word. The lack of central repository for internally generate documents. Shared drives – inconsistent naming conventions, version control, and organizational structure.
Inability to access RTS2/RTS main data when outside the City. It is difficult to track properties for special conditions. RTS main.
According to City staff, this results in the following: Possible inconsistency of advice and closure. Poor reporting and not getting credit for work. The lack of accountability of staff time.
Digital Strategic Plan: Findings & Recommendations
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