IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Recommendations:  Implement a new Project Management Solution: Features/Functions  Dashboard  Resource avocation/tracking schedules  Notifications  Reporting  Statistics  Timesheets  Resources  Budgets  Staff time  Payment tracking  Prioritization 

Provide project management ITSM (IT Service Management) Interfaces  Active Directory  Outlook  ERP  "ITSM" (DoIT replacement) Benefits:  Cost of services will be better.  Council members will be happier.  There would be visibility of ongoing projects  More efficient staff use.  Increased on-time project delivery.  Ability to make better informed decisions.  Cost savings by not starting things that can't be done (economies of scale).  Improved transparency  Improved project completion, trust, and credibility. Worker's Comp Application [16] Findings: The Human Resources (HR) Worker’s Compensation Rapid Workflow ® workshop revealed a number of challenges:  Employees and supervisors submit incomplete injury/incident reports.  Supervisors do not keep track of employee medical status and duty.  HR is drowning in the number of hard copy documents that come into HR.  HR is not getting completed forms in a timely manner.  HR does not know how many employees are off on Worker’s Comp at any point in time.  HR is not providing meaningful oversight to supervisors and department heads.  HR is maintaining too many duplicate records in numerous steps of the process.  Documents are save in a shared drive; they do not trust they are complete and the folder structure is not standardized.

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Digital Strategic Plan: Findings & Recommendations

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