Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Recommendations: Implement a new Project Management Solution: Features/Functions Dashboard Resource avocation/tracking schedules Notifications Reporting Statistics Timesheets Resources Budgets Staff time Payment tracking Prioritization
Provide project management ITSM (IT Service Management) Interfaces Active Directory Outlook ERP "ITSM" (DoIT replacement) Benefits: Cost of services will be better. Council members will be happier. There would be visibility of ongoing projects More efficient staff use. Increased on-time project delivery. Ability to make better informed decisions. Cost savings by not starting things that can't be done (economies of scale). Improved transparency Improved project completion, trust, and credibility. Worker's Comp Application  Findings: The Human Resources (HR) Worker’s Compensation Rapid Workflow ® workshop revealed a number of challenges: Employees and supervisors submit incomplete injury/incident reports. Supervisors do not keep track of employee medical status and duty. HR is drowning in the number of hard copy documents that come into HR. HR is not getting completed forms in a timely manner. HR does not know how many employees are off on Worker’s Comp at any point in time. HR is not providing meaningful oversight to supervisors and department heads. HR is maintaining too many duplicate records in numerous steps of the process. Documents are save in a shared drive; they do not trust they are complete and the folder structure is not standardized.
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Digital Strategic Plan: Findings & Recommendations
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