IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

E.2 Project Goal & Objectives The goal of the DSP Roadmap and Cost Allocation Plan project is to create a five (5) year Digital Strategic Plan (DSP) employing a highly participatory process directly engaging City departments, staff, management, and the IT department. The objectives are to:  Connect technology resources, innovation, and initiatives to the City’s Strategic Planning Goals.

 Serve as the framework for how IT services are delivered throughout the City and ensure business technologies are sound and deliver the highest possible value to the City and its constituents  Define a clear set of goals, guiding principles, and strategic priorities for accomplishing the City’s objectives of Digital strategy, principles and implementation roadmap. The DSP Roadmap contains measurable objectives and will be the guiding document that shapes how the City delivers innovative and effective technology services throughout the organization and to the Berkeley community. E.3 Project Approach & Methodology The City of Berkeley DSP Roadmap project employed a comprehensive and structured “waterfall” best practice methodology. The project collected and synthesized various types of information, including:  Data on existing and planned Information Systems;  Focus Groups with IT staff and management;  Management Interviews with the City’s leadership team;  Online Staff Survey, to allow all City staff and management the opportunity to provide input into the project; and,  Twenty-six (26) Rapid Workflow ® business process analysis workshops addressing mission critical business functions for all City Departments. E.4 Digital Strategic Plan (DSP) Findings E 4.1 Organizational Context The City of Berkeley is a Charter City with a Council-Manager form of government. The Department of Information Technology (DoIT) provides services such as technology planning, technology procurement, network infrastructure/support services, helpdesk, data, telephone, GIS, application deployment and support, project management, database, security, administration, and a 311 Customer Service Center hotline available to over 1,400 employees including public safety, health services, as well as the general Berkeley community. DoIT is

Digital Strategic Plan: Findings & Recommendations

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