Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Inefficiency due to lack of data. Cannot schedule preventative maintenance. Impacts customer service and workload. Duplicate work orders and labor. Inaccurate data. Lack of efficiency slows the process and could affect accuracy. Lack of information/access to information. Limits ability to understand current workload and timely accurate information.
Cannot do trend analysis. Lack of data transparency. Recommendations: Implement a new Asset Management Solution:
Implement a contemporary fully functional web-enabled Enterprise Asset Management System with a friendly GUI providing the following integrated modules: Inventory Management, Asset Management, Work Orders, Maintenance / Preventive Maintenance and Construction Project + Capital Program Management functionality in an integrated suite. (This solution could be its own suite of applications or part of an ERP solution.) Features/Functions Enterprise application Cost information for assets Ability to draw work orders Ability to search work orders Inventory management Asset management; provide attribute data on assets Fleet management Facilities management Cross-functional real time tracking of work orders Workflow automation; task routing assignment E-forms E-signatures Ability to check status internal/public Auto generation of work orders Auto notification of work orders to mobile device Ability to reclassify work orders Driving directions/optimization Accessible to persons involved in asset management activities: work crews, managers, directors, or to anyone doing asset management in the field. Reports By Work Order Type Council District Aging Billing Trends Exceptions
Digital Strategic Plan: Findings & Recommendations
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