IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

 Inefficiency due to lack of data.  Cannot schedule preventative maintenance.  Impacts customer service and workload.  Duplicate work orders and labor.  Inaccurate data.  Lack of efficiency slows the process and could affect accuracy.  Lack of information/access to information.  Limits ability to understand current workload and timely accurate information.

 Cannot do trend analysis.  Lack of data transparency. Recommendations:  Implement a new Asset Management Solution:

Implement a contemporary fully functional web-enabled Enterprise Asset Management System with a friendly GUI providing the following integrated modules: Inventory Management, Asset Management, Work Orders, Maintenance / Preventive Maintenance and Construction Project + Capital Program Management functionality in an integrated suite. (This solution could be its own suite of applications or part of an ERP solution.) Features/Functions  Enterprise application  Cost information for assets  Ability to draw work orders  Ability to search work orders  Inventory management  Asset management; provide attribute data on assets  Fleet management  Facilities management  Cross-functional real time tracking of work orders  Workflow automation; task routing assignment  E-forms  E-signatures  Ability to check status internal/public  Auto generation of work orders  Auto notification of work orders to mobile device  Ability to reclassify work orders  Driving directions/optimization  Accessible to persons involved in asset management activities: work crews, managers, directors, or to anyone doing asset management in the field. Reports  By Work Order Type  Council District  Aging  Billing  Trends  Exceptions

Digital Strategic Plan: Findings & Recommendations

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