IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

By Geographic Area

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Labor and Materials (streets, electrical)

Inventory Forecasting

Time to Complete Work Order

By employee


Open, Closed, and Incomplete SLA (Service Level Agreement) Transferred Work Orders Maintenance: planned and scheduled

Ad hoc

Management dashboard

Asset type Lifecycle

Asset attribute (categorized by type)

Changes to assets

Interfaces 

Customer Relationship Management

ERP (Payroll, AP, AR)

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Benefits:  System Benefits  Replacing Lagan with a new application will offer a user friendly application with a strategic open architecture.  Reduced risk and long term software savings.  Better inventory management.  Quick access to data, better Public Records Act responses.  Data transparency.  Improved forecasting.  Improved metrics.  E-Signatures will eliminate driving around and produce staff time savings.  Stable application, as business needs change, they could be accommodated.  Better picture of City services, could produce annual report of work produced as well as custom reports.  Operational Benefits  Reduced duplication of effort and staff time saving.  Improved accuracy and reduced errors.  Quicker service delivery to the community.  Reduced complaints from the City and public.  More uniform and accurate decisions.  Straight forward training.  Improved efficiencies and staff productivity.  More efficient expenditure of resources.  Improved planned maintenance.  Reduced asset management costs.  Improved accountability.

Digital Strategic Plan: Findings & Recommendations

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