END STREET SLEEPING COLLABORATION Technology a helping hand for those in need J ohn (not his real name) has been homeless, off and on, for more than 20 years. He has serious mental health and drug and alcohol issues that have contributed to his homelessness and his interactions with the justice system. During the recent COVID-19 temporary accommodation response by the NSW Department of Communities and Justice, John was offered accommodation and access to specialist homelessness support.
His case worker requested that he complete a pre-screening survey to better understand his physical and mental health, and his housing needs. A search of the By-Name List found he had already shared his story with a case worker, something that John was unable to remember due to his mental health conditions. John didn’t need to relive his past traumas. Most importantly, his current case worker connected with the agency that had previously helped him. Together they were able to share information and better assist John with the support he needed.
2 2 PA Y C E FOUNDAT I ON
I MPA CT R E PORT 2 0 2 1 2 3
Made with FlippingBook flipbook maker