Y O U T H S P O R T S
KEY DEPARTMENTS AND RESPONS IBI L ITI ES
S A L E S
B E L L M A N Ensures driveway in front of hotel clear for bus arrivals Instructs bus drivers on parking upon arrival Assist in outside trash can watch due to heavy use
Contracts group business Attends pre and post con meetings Details group resumes Confirms billing procedures Created team invoices
C O M P S E R V I C E S Ensures breakfast and managers reception adequately staffed Posts any instructions or regulations for Atrium use
Creates team cover letters Details banquet event orders Attends welcome stations upon arrival of team
Routes amenity sheets to kitchen and suite service for delivery If commissionable to an intermediary, ensure event is set-up properly in all systems Brand points incentive, set-up properly in the system H O U S E K E E P I N G Ensures rooms are ready on time with requested items Ensures laundry had sufficient inventory of pillows, towels, etc. Staffs lobby attendant and suite cleaners accordingly Evening housekeeping should make additional walks of the facility to ensure cleanliness Ensure guest laundry area is checked for cleanliness Remove bottled water or for-purchase items from rooms prior to group check-in
R E S TA U R A N T Posts/creates specialty meal selections QR codes for menus Posts brackets for tournaments Posts specialty legal beverages for parents
F R O N T D E S K / G S R
Check-in and check-out of coaches and team Block group rooms according to team instructions Pre-register and pre-key of team rooms Front desk should verify the main contact for the group onsite and confirm contact info
B A N Q U E T S Usually youth groups are on their own for meals
C U L I N A R Y Menu creation to appeal to large youth groups and/or parents Ensures proper staffing in kitchen for large tournaments Know schedules of games to staff for heavy breakfast
S E C U R I T Y
Ensures all curfews are met Ensures are team guidelines are adhered to
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