H I G H S C H O O L S P O R T S
GROUP R E SUME S
q A group resume will be created by the sales manager/ESM handling the group business.This document will be circulated at least one week in advance to the following depar tments: GM, Accounting, Front Desk, Housekeeping, Banquets, Executive Chef, Restaurant and Security q The group resume will provide details for each depar tment from reservations to billing to special requests for housekeeping. Team resumes should be reviewed by hotel team at weekly resume meetings or staff meetings to ensure attendance by as many of the depar tment heads as possible. q It is rare to have a pre-conference meeting with coaches at the high school level, but if one is requested all depar tment heads should be in attendance, security and accounting being the exception. q If a pre-con is requested by client or Hotel each depar tmental responsibility should be discussed as laid out in the group resume. Complete group resumes will be provided for the pre-con and distributed in a timely manner, so all dept. heads have time to review and prepare questions or voice concerns. B ANQUE T S q Set up welcome table with snacks and beverage for team’s arrival (and fans) according to banquet event order. Sales will man this table when team arrives, but banquets is responsible for replenishing and clean up. It consists of popcorn, cookies and lemonade…. some are chef ’s choice but always include cookies and lemonade . q It is unusual for high school teams to request banquet services. However, it is not unusual for Teams to request last minute meals and space in the ballroom or smaller meeting rooms can be used for these requests. Sales should make every effort to coordinate these requests prior to check-in so banquet event orders can be created. This doesn’t always happen so just be open to accommodating last minute requests. q Banquet space might also be used for team hospitality suite with decks of cards,TV, video game system, board games etc.
B E L LMAN
q Instructions should be given to bellman as to time of arrival of coaches or bus, so they can maintain a clear drive for unloading. q Please have confirmed parking space for buses and communicate to drivers so busses can be moved as quickly as possible after unloading.
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