Marketing & Communications
I hope everyone is starting to use the website and the new App. I have heard from several members that they love them both. I like having the ability to make a reservation online or on my phone. I have, however, heard some members are having difficulty in making reservations. First, and probably most important, there are several kinds of reservations, and it's important to understand the differences: a. Dining Reservations - (Everyday Lunch, Brunch, and Dinner are considered Dining) These can be made online anytime - presently for parties of 4 or less. Everything else is considered an "Event." b. Special Events - (Holidays, Boaters Night, Wine & Dine) The reservation schedule opens 45 days before the event. We are working toward using a feature when there is a choice of menu items - you may be prompted to make your menu choice when you make your reservation - for every one you include in your reservation. Making these selections ahead of time helps the chef in purchasing. c. Signature Events - (Welcome Back, New Year's Eve Party, Hats & Horses) The reservations open 60 days in advance. d. Cruises - will still be managed with the Cruise Captain, and you select your menu choice if there is one. e. Canceling a Reservation - presently, you will need to call or email the receptionist if you need to cancel a reservation. Second, when you make a reservation and are including others if they are members , it is essential to include the other members' names, including your spouse, in your reservation (instead of just "guest"). Doing this helps avoid duplicate reservations and indicates to the staff you want to sit together. The reservation will be reflected in the website and the App, under "My Reservations." We have created an "Instruction Sheet" for making reservations on the website and through the APP. Click here for tips on making a reservation. (I'll have the link by Tuesday Morning.) Please Note: When looking at the calendar or upcoming events on the website or App, especially Boating Events, you may see "No Registration."
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