Product Condition:
● When returning for a refund, the product must be in new, sellable condition. All original packaging, documentation, accessories, and parts included in the original shipment must be returned. ● If returned Products do not meet the above requirements, the Seller may, in its discretion, issue a partial refund or return such Product to the Purchaser at the Purchaser’s expense. ● No return credit will be provided for used, damaged, or shopworn Products.
Restocking Fee :
● Seller reserves the right to approve returns beyond our standard 30-day (90-day outside of the United States) return window. ● A restocking fee will be applied to all returned items outside of the 30-day return policy (90-day international) based on the item's value. The fee covers the costs of processing and restocking returned items. This fee does not apply to orders where we, the Seller, shipped incomplete or incorrect items or the items received have defects.
The restocking fee is calculated as follows:
Item Value
Restocking Fee
Under $5000
10% 25%
Over $5000
Shipping:
● Seller strongly encourages you to send returns with a tracking number or delivery confirmation number. Seller recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Seller or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. Seller is not responsible for lost or damaged returns. ● If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
Payment:
● Refunds will only be issued to the original payment method used for purchase. If that payment method is no longer valid, we will reach out to the RMA contact for processing. ● Shipping charges and any charges for calibration, certification, or other services will not be refunded. 10. Tooling and Designs All tooling, molds, fixtures, specifications, drawings, designs, data, information, methods, patterns, descriptions, programs, software, ideas and/or inventions made, used, conceived, developed or acquired by Seller incident to its performance hereunder, and all patent, trade-secret, know-how, copyright or other proprietary rights therein, will be the exclusive property of Seller. No part of the purchase price of any Goods delivered by Seller will be deemed consideration paid for any of the foregoing. 11. Government Contracts If any purchase order indicates that the purchase is being made for use under a U.S. Government Contract, only those terms and conditions which are made mandatory by federal statute or regulation for inclusion in fixed price supply subcontracts covering standard commercial proprietary items sold to the public will be deemed incorporated herein by reference. Any other (nonmandatory) terms and conditions of the prime Government contract which are intended to be included herein must be set forth in a separate written document signed by an authorized officer of Seller in order to be binding on Seller. 12. No Application to Licensed Products or Engineering Services These Standard Terms and Conditions only apply to the sale of the Goods, and not to any software or other products licensed to Purchaser or engineering services performed by Seller. All product licenses are governed by the terms and conditions contained in the license agreements covering such licensed products, and engineering services are governed by separate engineering services agreements. 13. Changes Seller reserves the right to discontinue or modify any particular Goods at any time without prior notice. Prices and terms shown in any quotation issued by Seller shall apply only for the period indicated in the quotation and if there is no such indication, then for a period of fifteen (15) days.
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Mountz - “The Torque Tool Specialists ® ”
January 1, 2024
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