VOL. 4, ISSUE 3 | JUNE 2025
Product Update: Three Recent Enhancements Now Available in XiFin® Empower RCM Continued from page 9
New Submission Services: ■ CMSv02-12-Red-Form ■ CMSNPv02-12-Red-Form
Need Help? If you have any questions or would like assistance accessing these new features, contact your Customer Success Manager (CSM) team or your Customer Account Manager (CAM) if your organization is an outsourced billing services customer.
These can be configured on the Payor Pricing Configuration screen or selected ad hoc for individual print demands. Customers are responsible for confirming whether the payor will accept a system- generated, downloaded CMS-1500 form or if the payor requires submission on a pre-purchased, original CMS-1500 form.
NOW AVAILABLE
Update Payor Groups for Existing Payors: What You Need to Know We’re making it easier for XiFin Empower RCM users to manage and maintain accurate payor configurations. Customers can now update the Payor Group for a Payor ID with existing activity , a task that previously required a case to be entered. This new self-service feature provides greater flexibility, but it’s important to understand the cascading impacts of applying this update across your Empower RCM environment.
What Happens When You Update a Payor Group When you change the Payor Group for a Payor ID with historical activity, the system will: ■ Prefix the original Payor ID with “DNU-” to indicate Do Not Use ■ Create a new Payor ID tied to the updated Payor Group ■ Automatically apply the “DNU-” Payor ID to all existing accessions ■ Assign the new Payor ID to all new accessions moving forward
Key Definitions ■ “DNU-” Payor ID: The original Payor ID, now retired from active use. Retained for legacy accession history. ■ New Payor ID: A fresh ID assigned to the updated Payor Group for all future accessions.
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