VOL. 4, ISSUE 3 | JUNE 2025
Migration to Salesforce Lightning Experience for the XiFin Customer Community Scheduled for July 8
IMPORTANT UPDATE:
We strive to provide you with reliable and efficient tools to support your revenue cycle management needs. As part of this commitment, we want to inform you about an important change coming to the XiFin Customer Community that underpins our customer support services. Salesforce has announced that it will no longer support the legacy version of Salesforce currently in use for the Customer Community. As a result, migrating to the newer Salesforce Lightning Experience is required. This migration is dictated by Salesforce to ensure continued platform stability, security, and support. XiFin is committed to making this transition as smooth and efficient as possible for our users. While the move is required, the new platform also lays the groundwork for future enhancements to the Customer Community experience. We have set the target date to launch the new Customer Community on Tuesday, July 8 . Ahead of this transition, you can expect additional communications from us, including documentation designed to help you smoothly navigate the new user interface. We are actively collaborating with Salesforce to preserve as many existing features as possible. In addition to maintaining your current capabilities, the Lightning Experience introduces enhancements we believe you will find valuable, such as the ability to share screenshots during live chat sessions, making it easier for our customer service team to understand and quickly resolve any issues. Alongside this migration, we are excited to announce the upcoming relaunch of our Idea Center . The new Idea Center will feature easier navigation and a renewed commitment to actively reviewing and managing customer suggestions for new features and enhancements. We encourage you to participate and share your ideas to help shape the future of XiFin Empower RCM. Stay tuned for more updates on both the Customer Community migration and the Idea Center relaunch. We appreciate your partnership and look forward to supporting your continued success.
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