general catch-up conversations. A few years ago, I believe it was Jake who initiated the meeting with Housing and Custodial Services every Thursday to ensure we are on the same page and it has helped our relationship with him and the maintenance team substantially. I have now seen him work firsthand with the Conference Services team and am continually impressed and thankful for his leadership. I cannot think of another individual who responds so quickly to communication and keeps not only himself but his staff accountable. I am happy to nominate Jake Kuckuck for the Responsive Wildcat Way. Lisa LaPlant Wildcat Way: Responsive Lisa is always willing to help and compassionate to others' needs. Nicole Martin Wildcat Way: Responsive Over the years that Nicole has worked at the Wildcat Shop, she has become such an asset to both the store and the campus community as a store buyer. Nicole brings a wealth of knowledge to the store that keeps the school spirit thriving with amazing gear that brings all customers from all generations together to celebrate school spirit and pride. Nicole can anticipate the needs months in advance to make sure what they need is in place at the right season and time. We are so fortunate to have Nicole working at the Wildcat Shop. Jennifer Mertel Wildcat Way: Responsive Jennifer is compassionate and truly takes the time to assist those employees in need of the FMLA benefits. She truly puts forth an effort to make others comfortable. Lindsey Myers Wildcat Way: Responsive Lindsey does a wonderful job to respond to requests and also help to understand what is being asked so she is able to provide the best results possible. Lindsey often provides helpful
thoughts and things to consider when making requests. Lindsey's work is professional and timely. Araceli Placensia Wildcat Way: Responsive Araceli is always eager to help and assist others. She is responsive to the needs of parents, preschoolers, and the other teachers at the ECLC. She is quick to assist others in any way needed (watching classrooms, helping parents with paperwork, and playing with the kids on the playground!) and always helps with a warm smile. She is a great communicator and is always fun and informative to talk to. She helps make the ECLC a great place, and I'm so glad she's on staff there! Ryka Russell Wildcat Way: Responsive I work with Ryka on leave and accommodations for her direct reports. She always demonstrates compassion and understanding to our employees, all while balancing the needs of the University and custodial department. She asks great questions and is open to working out solutions that work for the employee without putting undo stress on her entire team. Trish Swanson Wildcat Way: Responsive I am thrilled to submit a nomination for Trish Swanson for the prestigious Wildcat Way award in the Responsive category. Trish's unwavering dedication to exceptional customer service, effective communication, and her remarkable ability to overcome challenges truly exemplify the spirit of the Wildcat Way. Trish's commitment to focusing on the customer is unparalleled. As she oversees the police and parking operations, she consistently puts the needs of our customers at the forefront of her responsibilities. Trish ensures that all systems are functioning correctly and that customers are treated fairly and equally, going above and beyond to create a positive and seamless experience for everyone. One of Trish's remarkable qualities is her ability to block out distractions and remain focused on the task at hand. Despite the
Responsive
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