TenetSelect Investment Brochure

Welcome to

Quality compliance and business support for directly authorised financial advisers.

A warm welcome to

At TenetSelect we provide quality support to both independent and restricted directly authorised firms, helping them deliver a first class compliant service to their clients. One of the most important and useful features of our service is its flexibility. We understand that a one-size fits all approach will not fit the needs of most firms so we provide a choice of support packages so you can choose the perfect fit for your business. Our service is broken into four distinct areas: Compliance – Keeping the FCA happy can be one of the most time-consuming aspects of running a directly authorised firm. We keep abreast of regulatory change and deliver a range of flexible compliance solutions to keep you fully informed of developments and to provide you guidance on steps we recommend you take to remain compliant. Technical support & research – Increasingly many firms are recognising the commercial and regulatory benefits of having specialists to call on when it comes to researching the right products and funds for their clients, as well as having technical support for more complex areas such as tax planning and drawdown. Through our highly experienced and qualified team we provide a comprehensive range of research and technical support, which will add value to your client service proposition. Specialist & bespoke support – In addition to our research and technical support we also offer a range of additional services, including specialist investment due diligence and research, paraplanning, a new ATR tool and bespoke consultancy. Added value services – We are focused on adding value and income to your directly authorised firm, so we provide a wide range of business development support, including our events programme which gives you everything you need to keep on the front foot and contribute towards your annual Continuing Professional Development (CPD) requirement. You can also utilise our marketing service and access the discounts we have been able to negotiate with third party suppliers.

Select the perfect partner for your business

We have got all the experience, expertise and solutions to add value and income to your business. The thing that makes us so distinct, so well placed to be your business partner is the way we go about things and the way we treat our clients as partners. So, whilst we recognise you want to run your business in a way that’s right for you and your clients, we will be there to provide an invaluable extension to your business and help you provide a quality customer proposition that meets the demands of the regulator.

TenetSelect is proud to be part of the multi-award winning Tenet Group.

We understand that a one-size fits all approach won’t fit the needs of most firms


Meeting the requirements of the FCA is undoubtedly one of the most time-consuming aspects to giving financial advice. Audits, TCF, thematic reviews, reams of paperwork – all of which can be a burden and take up your valuable time. There is also the risk to your business if you don’t get it right. In this ever changing regulatory landscape, compliance has never been more important. We provide quality outsourced support to help you deliver a quality service to your clients, which meets the requirements of the FCA. We have built a first class reputation for quality regulatory support and have a wealth of experience in providing directly authorised firms with all the support they need to reduce regulatory risk. Through our highly qualified and experienced teams, we are able to interpret what the FCA wants, keep abreast of any changes in regulation and deliver flexible solutions to help you respond. If you need on-site help with audits or FCA visits then we can do that too. A range of compliance services available to directly authorised firms The following gives you an overview of the comprehensive range of compliance services that are available through our tailored support packages. Compliance and systems and controls template documentation which we can set up with you to provide your business with detailed plans and systems designed to both save you time and effort, as well as effectively demonstrate robust systems and controls.

Regulatory plans, procedures and templates covering all the key areas of concern such as complaints handling, anti-money laundering, data protection, whistle blowing, anti- bribery, conflict of interest and financial promotions. Full suite of regulatory registers which are designed to capture a variety of management information as well as highlight risks to your business. Guidance and procedures manuals, including a host of comprehensive support and guidance publications, helping you to conduct your business compliantly and efficiently. Compliance audits with a dedicated Regulatory Consultant working with you as part of your team, we will provide support and clarity for all your regulatory requirements as well as ensuring that you have the systems and controls in place to run your business both effectively and compliantly. In addition, we will be on hand to advise and help you to implement changes following industry and regulatory updates. Full training and competence regime - We can deliver an in-house bespoke T&C supervisory process so that you can spend your time on your clients and your business. Working with you, we will design a support solution tailored to meet your needs. A dedicated Regulatory Consultant can carry out all the necessary assessments, KPI reviews, client file checks, CPD assessments and training needs analysis, providing you with professional reports and recommendations. File review service – As part of your T&C scheme we can undertake full client file reviews using a risk based approach, based on both current rules and specific FCA feedback. We will give you guidance to help improve the quality and documentation of your advice, developing your advisers and saving you time.

Interpretation of new FCA rules and initiatives – With a constant stream of communications from the FCA, we read and interpret the guidance given. Our visits to your office include time to talk about the latest industry issues, whilst our regulatory and news updates are designed to give you an overview of relevant key themes and the likely impacts on your business, together with links to more detailed material. Our regular newsletter, Regulation Matters, provides insight into the latest news within the regulatory world. Access to our compliance helpdesk so you can get straightforward answers to your questions when you need them, interpreting and explaining the FCA requirements in your language, as well as giving guidance on financial promotions. Complaints handling – We understand not only the FCA’s requirements but also what the Financial Ombudsman Service expects and the way cases are reviewed, which means that we can deliver an independent review to save you time and help you to formulate your responses. RMAR submission support – You get peace of mind with our support, as well as online completion and validation of your regulatory returns by our expert team. Proactive contact with your firm – We will proactively contact you to keep you up to date with the latest news, both from Tenet and regulatory issues that could impact your business.

All the compliance support you need under one roof

Whatever your firm’s compliance needs, we have got a wide range of support to add value to your business and help you meet the requirements of the FCA. If you would like to know more about our compliance services, please contact us on 0800 085 0825 to speak to one of our experts.

More and more advisory firms are outsourcing key aspects of their financial planning process so that they can offer the best possible service to their clients. That’s because, regardless of whether a firm chooses to go down a restricted or independent advice route, a pro-active product and fund research service, with an experienced team offering ongoing support, is crucial to meeting the business challenges faced by advisers. By researching from a panel that has been constructed following a rigorous due diligence process, you have the opportunity to spend more time focusing on your clients’ individual requirements and providing them with a great service. TenetSelect can provide you with comprehensive research and technical support, all of which is delivered by our industry- leading Technical Services & Research team. To follow are TECHNICAL SUPPORT & RESEARCH Working in partnership with market leading consultancy agencies, we offer you comprehensive whole of market independent research to support your business needs, which is compliant with FCA requirements. By allowing us to conduct the first layer of research and due diligence on providers, products and funds, all you have to do is to decide on the best product, fund or service for your particular client and their individual circumstances. Our research & technical module includes: n  Comprehensive panels researched from the whole of the market. These are based on our uniquely designed methodologies and cover a wide range of both individual, corporate and trust solutions to meet your clients’ needs. n  Regular bulletins to keep you up to date on panel changes and commentary on new product launches and market developments. You will also receive our technical bulletins covering pensions, investments, protection, taxation and trusts. n  Practical application of FCA regulations and thematic reviews. n  Lastly, you get unreserved access to our Technical Services & Research helpdesk, where our team of industry experts can provide support and guidance on research or technical queries. To help you save time, our panel is delivered through a customised version of the Defaqto Engage research tool: Tenet Engage. This provides you with a straight through process to researching solutions rather than having to refer to a panel and then a separate research tool. details of the services which are available. Research & technical module


In addition to our research and technical support, we also offer a range of specialist and bespoke support, as detailed below. All of this support has been designed and delivered by our industry-leading Technical Services & Research team with the needs of today’s financial adviser and the requirements of the regulator in mind. Range of specialist and bespoke support available Specialist investment support You may well identify, on occasion, a need for your client to consider more specialist investment propositions, such as Enterprise Investment Schemes (EIS), Venture Capital Trusts (VCT) or other specialist solutions such as tax planning or property schemes. The Technical Services & Research team can review the scheme and the client that you intend offering it to, and provide a constructive commentary around potential client suitability of the product, regulatory considerations and suggested product specific risk warnings. With specialist investments, it’s ever more important to get the due diligence and research right, which is our speciality.

Pension switching tool Whilst regulatory expectations are that a holistic approach should be taken when assessing pension switching, there is still a strong emphasis on cost. The Tenet Pension Switching Tool is therefore designed to support advisers when considering the additional cost of moving a client to a more expensive scheme. It works by assessing the likelihood of achieving the additional critical yield through the analysis of the variable factors contributing to the potential for future returns. This can be used to provide a robust and consistent approach to consider whether the outperformance requirements are achievable. Given the high level of scrutiny by the FCA, this tool will prove to be of great value to advisers, as well as help demonstrate systems and controls, reducing potential risk to your business.

Paraplanning Most advisers want to spend time with their clients and not be sat in the office running research reports, chasing providers or writing financial planning reports. Our Paraplanning team can give you back time to spend with your clients by offering a full paraplanning service for your cases. This includes data gathering on existing products, fact finding and risk profile analysis, researching and analysing the relevant market for your proposition (independent or restricted), sourcing the solution and, after agreement from you, producing a suitability report for your client. All cases are written to FCA standards on competitive rates. Consultancy We offer a range of training and support for adviser firms from our Technical Services & Research department including: n  Investment process design/build/review n  Centralised Investment Proposition design/build/audit including client segmentation n  How to research and analyse solutions training n  Demonstrating independence through research training We are more than happy to discuss your specific requirements and see what we can do to help!

At TenetSelect, we provide a range of services which are designed to add value to your business. This includes our extensive Adviser Development Programme, providing you with everything you need to meet your annual Continuing Professional Development (CPD) requirements, and our marketing service. You can also make use of our buying power by utilising the discounted deals we have available through third party suppliers. Recruitment service If you are looking to expand your business, we can provide a cost effective alternative to the traditional recruitment agencies and reduce the hassle out of recruiting the right people. We can advise you on the best way to get the people you need and organise the activities to do that from advertising and proactive headhunting to vetting the candidates on your behalf. Our service offers the support of an experienced HR and recruitment specialist that can do all the legwork for you, from advertising the role on our website and on respected professional online job boards, through to candidate vetting and interviewing on your behalf. Marketing support Our marketing support brings you a whole range of support such as leaflets, brochures, posters and adverts across a wide range of themes, all of which is designed to give you a professional look to your brand and promote your business. Most of the support is available without any charge to our TenetSelect clients, but we also work with external suppliers who specialise in providing services to financial advisers and have negotiated reduced rates on support such as websites, social media content, and newsletters. Maybe most importantly for some clients, we streamline the compliance processes by pre-approving most of the marketing support that is available which makes it quick and easy for you to be able access the available support. ADDED VALUE SERVICES

Adviser development programme We offer an adviser development programme with over 100 events a year that are designed to keep you on the front foot, as well as help you meet your Continuing Professional Development (CPD) requirements. These provide a great opportunity to gain valuable insight, peer group best practice and market information for your business. Part of demonstrating ongoing competence under most T&C schemes is the requirement to annually validate that knowledge is up to date through verification tests. TenetSelect therefore offers a series of online testing modules to support ongoing validation of product knowledge. These tests are delivered through access to ‘focus progress’, the system can be used to load CPD accumulated individually, in-house training sessions or from attending events that offer certified CPD. Discounted software deals Technology is now an essential part of financial planning. Utilising software tools and systems helps advisers to meet their regulatory requirements and provides business efficiencies. As we understand that technology is a critical part of your day to day business, we have negotiated a range of software deals on your behalf, which are easy to access. This includes: n Intelliflo’s Intelligent Office n AdviserAsset platform and product research tool n Defaqto Engage fund, platform and product research tool n Distribution Technology’s Dynamic Planner n eValue’s Advisa Centa planning tool n  FE Analytics investment, portfolio management and report generation tool n  IRESS - The Exchange n Selectapension tool n CIExpert’s critical illness policy comparison tool n  iPipeline - Assureweb and solution builder

Referral services Our referral services help you to offer a wider range of benefits by providing advice to your clients in areas which are outside your normal spectrum of expertise, such as buildings & contents, commercial insurance, equity release, conveyancing and secured loans. Select the right business development support for your business Choose TenetSelect and you will have access to a wealth of support to add value to your directly authorised business. For more details, please contact us to speak to one of our experts. Call: 0800 085 0825 Visit: www.tenetselect.co.uk Email: joinus@tenetgroup.co.uk

GET IN TOUCH TODAY For an informal chat and to find out more, please contact us on 0800 085 0825 joinus@tenetgroup.co.uk www.tenetselect.co.uk

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