Link Logistics
2023 Sustainability Report
P.8
Introduction
Overview
Sustainability
Social Impact
Governance
Appendix
2023 Key Highlights Who We Are
Our Role in the Energy Transition Adapting to Customers' Needs
Adapting to Customers' Needs Our view is that the future of industrial real estate will revolve around close partnership between operators and occupiers, as opposed to the more transactional legacy model.
Clockwise from top: Head of
Sustainability Sam Stockdale and CEO Luke Petherbridge and colleagues at our 2023 Energy & Sustainability Summit
Event Spotlight Our inaugural Link Logistics Energy & Sustainability Summit in April 2023 brought together customers and partners to share best practices and identify market opportunities. Speakers at the summit included senior leaders from Carrier , Scheider Electric , The Nature Conservancy and Blackstone Real Estate . As a value-focused industry leader that seeks to partner with customers to decarbonize, our firm found this event enormously beneficial. It will continue to be an annual gathering.
In 2023, our targeted stakeholder* engagement enabled us to better understand our customers and provide new technologies that make their real estate operations easier so they can spend more time focused on their own businesses. Link Logistics property managers conducted in- person and online surveys to assess customers’ needs and how we can adapt to meet them. We released Link+, our bespoke digital portal for customers, in the spring as part of this push to enhance our customer experience. Sustainability is fundamental to our technology- powered, customer-centric practices. Link+ is the means through which customers access information provided by Energy Solutions, our
energy and utility management program, which we launched in late 2023 and is covered on Page 10 of this report. We built Energy Solutions after commissioning a survey in 2021 that found 46% of Link Logistics customers were very likely or likely to participate in a property- owner-managed utility model, confirming our conviction in the product concept. Customers’ needs continue to drive our sustainability work. Looking forward, we are actively spending time, money and effort to provide them with products and services to support next-generation features of warehouse operations such as automation and infrastructure for electric vehicle fleets.
Top: Customer experience manager Shane Dolan in conversation Bottom: Property manager Michael Schnackenberg meets with Aslin Beer, a customer of Link Parks
*Stakeholders for this engagement included Link Logistics customers. Elsewhere in this report we refer to Link Logisti cs’ employees, part ners, communities and shareholders as our stakeholders, in addition to our customers.
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