Great Customer Experience Program
Delivering Excellence: GCE Supports Callington Mill Distillery’s Expansion to Hobart
they needed to engage visitors and reflect the prestige of our brand.”
The newly opened Callington Mill Distillery at MACq 01 on Hobart’s iconic waterfront is ready for Dark Mofo crowds to hit Hobart’s waterfront. Manager Rizk Mawass wants Callington’s Hobart venue to be known for “not just its world-class spirits, but also for an amazing customer experience” and Rizk appreciates the support of the GCE Program in helping his new team prepare. Ahead of the venue’s launch, GCE Manager Dave Noonan worked closely with the front-of-house and kitchen teams together to deliver a Venue Awareness (VA) session, ensuring the renowned Oatlands experience was seamlessly extended to the new location. The session focused on preparing staff to deliver premium service, build strong product knowledge, and share the rich story of Callington Mill with confidence and authenticity. Events Coordinator Sammy Jones described the new experience: “The Callington Mill Hobart Cellar Door & Restaurant brings the full range of our internationally awarded single malt whiskies and premium gins to the heart of the city. This intimate venue offers an immersive whisky and gin experience, complemented by a culinary whisky experience, featuring a menu that celebrates the finest local produce.”
This work is part of a wider GCE initiative currently engaging with leading Tasmanian distilleries and venues such as Lark Distillery, The Still Whisky Bar and Lark Cellar Door, with a focus on supporting their already amazing customer experiences. The program is also moving toward a closer partnership with the Tasmanian Whisky & Spirits Association, aiming to be available to all operators who have helped make Tasmania a globally recognised destination for exceptional spirits and unforgettable experiences.
North West: Blue Hills Honey Shines
Blue Hills Honey, a family-owned Tasmanian treasure with over 65 years of history, has successfully completed the Great Customer Experience program – an achievement that highlights their commitment to excellence, storytelling, and genuine customer connection. Nestled in the untouched wilderness of Tasmania’s north-west coast, Blue Hills Honey is world-renowned for its Leatherwood Honey, which is harvested directly from the pristine forests and farmland and delivered fresh to customers. The company, led by generations of the Charles family, continues a legacy of sustainable beekeeping and exceptional product quality.
Following the success of the VA session at the MACq 01 cellar door, Dave will soon begin working with the Callington Mill team in Oatlands, supporting them with business health checks and staff readiness programs as part of a broader effort to unify service excellence across all Callington venues. “The aim was to ensure that guests walking into our Hobart venue get the same elevated experience we’re known for in Oatlands,” said venue manager Rizk Mawass. “Working with Dave gave our team the tools
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Tasmanian Hospitality Review June/July Edition
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