Leadership through the lens of emotional culture
IRON CREEK BAY ESTATE LEADERSHIP TEAM IN ACTION. BELOW: FREYCINET LODGE LEADERS WORKING ON THEIR CULTURE DECK.
“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilisation work.” – Vince Lombardi. At the core of almost every high-performing business is a leadership team that understands the value of culture - not just in operational success, but in emotional connection. And hospitality businesses are a great example of how a strong and connected culture can be the difference between a struggling business and a thriving one. Over the past 12 months in the HOSPO Health program, we’ve been working closely with leadership groups across a number of properties as part of a case study. A new initiative we introduced in late 2024 is the Emotional Culture Workshops, delivered using the Riders and Elephants Emotional Culture Deck. The Deck is an engaging tool that helps leaders explore and strengthen their internal workplace culture from a new and powerful angle: emotion. Our workshops step the leadership groups through the cards, encouraging them to reflect on the current emotional landscape of their teams and businesses. And importantly, helps them collectively determine the sort of culture they want and need to work towards
as a team.
The sessions also provide the opportunity to pause and have the kinds of conversations that are often missing in the rush of day-to-day operations. Rather than focusing solely on budgets, rosters, the looming deadline, or guest feedback, the Emotional Culture Workshops ask leaders to look inward and outward at the same time: What emotions do we want to feel at work? What feelings get in the way of us performing at our best? How do we want our teams to feel - and not feel - when they walk through the door at the start and end of each shift?
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Tasmanian Hospitality Review June/July Edition
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