WELCOME TO SPARK 2023 Partners, For eight years, UMA has hosted its annual Spark Summit to engage our employer partners and to thank all of you for welcoming our graduates to your teams. This helps build a brighter future for healthcare in our nation. Each year, we catch ourselves saying that this is going to be the best Spark Summit yet. That is just as true this year. As our partnerships grow year after year, we continue to find better ways to improve communication and processes as our relationships grow deeper. This year, our Spark Summit theme is Employee Engagement — Redefined. We will explore how leading with care can impact employee satisfaction and retention. Under this theme, we are offering two tracks: Learning & Development and Culture & Engagement. We have learned that it takes collaboration and trust, both internally and externally, to capture the best strategies that will continue to elevate our teams and our overall approach to customer care. We look forward to tackling these together to build a stronger healthcare system for the future.
Over the next few days, we will:
• Hear from customer management experts about industry trends and the research that is driving organizational change. • Participate in a “Best Practices Workshop” where we will share case studies that highlight how strong partnerships have changed the way we all work together to provide a better customer experience. • Learn about prevention and partnership for wellness, diversity, equity, and inclusion; and how to combat burnout in today’s market. • Discover opportunities to attract and retain employees, as well as how to upskill their knowledge for future career pathing. • Listen to a Technology Talk from our Titanium Sponsor, Cloudlinx, and explore resources to improve outcomes in our first-ever educational vendor hall. • Recognize your outstanding support in placing Ultimate Medical Academy graduates in life-changing career paths and honor our 2023 UMA Spark Award Winners.
• Have some UMA-zing fun!!
We look forward to spending time with you this week and thank you for being the spark that ignites the careers of UMA graduates.
JAYSA BOYER-TUSHAUS Head, Employer Engagement Ultimate Medical Academy
ERIK NELSON Partner, Staffing Solutions Ultimate Medical Academy
AGENDA April 25-27, 2023
TUESDAY, APRIL 25 – DAY 1 5:00 p.m.–7:00 p.m.
Welcome: Walk-On’s Sports Bistreaux, Midtown Commons The Corporate Alliance team at Ultimate Medical Academy welcomes you to the eighth annual Spark Summit! Once you check in and get settled, connect with fellow industry leaders over drinks and appetizers as we look forward to the days ahead. WEDNESDAY, APRIL 26 – DAY 2 7:15 a.m.-8:00 a.m. Breakfast: Skyline Ballroom 8:00 a.m.–8:15 a.m. Spark Kickoff: Skyline Ballroom Employment Engagement - Redefined Jaysa Boyer-Tushaus, Head, Employer Engagement, Ultimate Medical Academy Erik Nelson, Partner, Staffing Solutions, Ultimate Medical Academy
8:15 a.m. –8:25 a.m. Welcome Remarks Thomas Rametta, President, Ultimate Medical Academy April Neumann, Executive Vice President Workforce Transformation, Ultimate Medical Academy 8:25 a.m.–9:00 a.m. Industry Trends Keynote Michael DeJager, Managing Director, Events, Customer Management Practice Nathan Nickens, Principal Analyst & Divisional Director, Customer Management Practice As technology and the work environment continue to rapidly evolve, the only certainty is change. Join us for a deep dive into the concerns that keep top customer executives up at night. Discover their primary areas of focus, where they plan to invest resources over the next 12 months, and gain insight from their choices. We’ll also explore how emerging technologies are revolutionizing the way customer-centric organizations collaborate with their workforce, showcasing the most innovative and successful applications of these new tools. Leave with the competencies and inspiration to boldly navigate this rapidly changing business environment. CONTINUED
AGENDA April 25-27, 2023
TRACK 1: LEADERSHIP & DEVELOPMENT 9:15 a.m.–10:00 a.m. Session 1: Upskilling (Room 2) Michael Zawisky, General Manager, Nasium Training Melissa Mills, Senior Director of Business Development, Nasium Training
The competition for talent can be fierce and is everchanging. Fortunately, there are partners that can help with front-end talent acquisition solutions and new hire retention and success. In this session, we will discuss talent solutions built around power skills and skills-based products. Come prepared to share your ideas and pain points with applicants and new hires. BREAK: 10:00 A.M.–10:15 A.M. 10:15 a.m.–11:00 a.m. Session 2: Utilizing Technology to Lead with Care (Room 1) Brandi Yates, Associate Vice President of Learning & Development, Ultimate Medical Academy This session will provide an overview of the basics of leading with care while focusing on one- to-one communication with team members using technology and digital communication best practices. The second half of this session will cover team engagement and the importance of being intentional and inclusive for more introverted team members. 11:00 a.m.–11:45 a.m.. Session 3: Coaching + Developing in a Virtual Environment (Room 1) Liz Wooten-Reschke, President/CEO, Connect For More If you’ve been challenged with creating meaningful engagement for teams or individuals in the virtual environment, this is the session for you! Join this interactive discussion with connection and facilitation expert Liz Wooten-Reschke, who will share her favorite tips for connecting virtually with leadership teams from one to 1,000. Participants will receive ready-to-use, research-based activities that combine humanistic leadership, emotional intelligence, and courageous leadership into engagement solutions that meet your team(s) right where they are.
TRACK 2: CULTURE + ENGAGEMENT 9:15 a.m.–10:00 a.m. Session 1: Wellness Waterfall (Room 1) Lindsay England, Vice President Office of Transformation, Ultimate Medical Academy Dr. Jenna Sage, Director Organizational Wellness & Wellbeing, Ultimate Medical Academy
In this session, participants will be exposed to the Wellness Waterfall and its potential impact on organizational key indicators like retention, engagement, and satisfaction. We’ll review workforce and industry trends around wellness, specifically in higher education. This session will offer time for reflective participant discussion on how wellness best-practices and data-informed decisions can positively influence organizational outcomes. BREAK: 10:00 A.M.–10:15 A.M. 10:15 a.m.–11:00 a.m. Session 2: Combating Burnout (Room 2) Nicole Kyle, Managing Director and Co-Founder, Customer Management Practice (CMP) Research More than 75 percent of executives are concerned about employee burnout in their organizations, yet only 32 percent of executives measure it. Join this session to hear Nicole Kyle from Customer Management Practice (CMP) Research share recent insight around the employee burnout cycle and how to measure, manage, and mitigate it. 11:00 a.m.–11:45 a.m.
Session 3: DE&I (Room 2) Chelly Conley, Owner, Chelly Conley Consulting
This session will explore best practices and tangible ways that organizations can foster Diversity, Equity, and Inclusion (DEI) initiatives. We will start by defining what diversity is within the workspace and the importance of creating a diverse and inclusive environment for all employees. We will also examine the difference between performative and intentional diversity work and the negative impacts of performative diversity work.
CONTINUED
AGENDA April 25-27, 2023
11:45 a.m.-1:30 p.m. Lunch: Skyline Ballroom 1:30 p.m.-3:00 p.m. Industry Best Practices Discussion MODERATOR Jaysa Boyer-Tushaus, Head, Employer Engagement, Ultimate Medical Academy Erik Nelson, Partner, Staffing Solutions, Ultimate Medical Academy PANELISTS Vincent Mahoney, Senior Talent Acquisition Manager, Teleperformance
Lisa Hanlon, Senior Vice President of People and Strategic Initiatives, Continuum Global Solutions This session will dive into how recruiting, onboarding, training, retention, and employer communication are positively impacted through a close partnership with Ultimate Medical Academy. We will sit down with leadership from a handful of corporate partners who align their recruitment best practices by leveraging UMA’s staffing solutions — a case study showcasing UMA as an extension to our partner’s internal resources.
3:00 p.m.-3:30 p.m. Attracting + Retaining Talent in a Competitive Market Andrew Moberg, Associate Vice President of Talent Acquisition, Ultimate Medical Academy Dominique Hooks, Director of Talent Acquisition, Ultimate Medical Academy In a constantly shifting employment market, attracting and retaining talent is a challenging prospect. We will discuss methods to tell your story as an employer and how it can resonate with candidates. We will consider recruiting best practices for new hires, and how your employer story impacts the candidates as they grow and expand in their careers. Join the discussion as we explore how attracting and retaining talent is a multi-pronged journey that involves the best of what recruiting, onboarding, training, and on-going learning and development have to offer. 3:30 p.m.-3:50 p.m. Closing Remarks Tommy Moon, Senior Vice President of Career Services, Ultimate Medical Academy
3:50 p.m.-5:00 p.m. Afternoon Break / VR Station Breakout / Vendor Expo
5:00 p.m.-9:00 p.m Cocktail Hour / Plated Dinner
CONTINUED
AGENDA April 25-27, 2023
THURSDAY, APRIL 27 – DAY 3 7:30 a.m.-8:30 a.m. Breakfast: Skyline Ballroom
8:30 a.m. – 8:45 a.m. Spark Kickoff Jaysa Boyer-Tushaus, Head, Employer Engagement, Ultimate Medical Academy Erik Nelson, Partner, Staffing Solutions, Ultimate Medical Academy 8:45 a.m. – 9:45 a.m. Technology Talk Kevin Sheehan, Co-Founder and Managing Partner, Cloudlinx The impact a poorly crafted customer experience can have on an organization is devastating to the bottom line. Cloudlinx believes that the customer-to-agent experience should be enhanced by technology and not hampered by it, and that the right providers should make your employees’ ability to service clients easier. In this session, Kevin Sheehan will share technology trends, wins, and pitfalls to avoid as you are choosing the right technology partners to drive customer success. 9:45 a.m. – 10:00 a.m. Coffee Break + Vendor Hall Introduction 10:00 a.m. – 10:45 a.m. Vendor Expo / VR Breakouts
10:45 a.m. – 11:45 a.m. Employee Engagement MODERATOR Brandi Yates, Associate Vice President of Learning & Development, Ultimate Medical Academy PANELISTS
Liz Bickley, Chief Operating Officer, Korn Ferry Teri Morse, GVP of Talent Management, Alorica Chris Rollins, Founder/ Speaker, Coach, Consultant, Chris Rollins Coaching
Employers have shared that retention is the number one priority, making employee engagement more important than ever before. Companies must think about flexibility, work-life balance, and career pathing to keep employees satisfied in order to retain them in the current job market. In this session, UMA’s AVP of Learning and Development Brandi Yates will speak with three top industry leaders to discuss practical tactics to keep employees retained, engaged, and productive throughout their careers. 11:45 a.m. – 12:00 p.m. Closing Remarks Jaysa Boyer-Tushaus, Head, Employer Engagement, Ultimate Medical Academy Erik Nelson, Partner, Staffing Solutions, Ultimate Medical Academy 12:00 p.m. Box Lunch
KEYNOTE
SPEAKERS
MICHAEL DEJAGER KEYNOTE SPEAKER
Managing Director, Events Customer Management Practice
Michael DeJager is the Managing Director of Events at Customer Management Practice (CMP). He leads a team of analysts and event specialists to deliver an industry- leading series of conferences on customer contact, customer engagement, design and innovation. His passion is building platforms where executives can share best practices and solve industry challenges. Prior to joining CMP in 2016, DeJager produced events on topics ranging from customer contact and CX to international trade, anti-corruption, commercial real estate, and design for nearly two decades.
NATHAN NICKENS KEYNOTE SPEAKER
Principal Analyst & Divisional Director Customer Management Practice
Nathan Nickens joined Customer Management Practice (CMP) in 2019 and currently oversees the production of Customer Contact Week — the world’s largest conference series focused exclusively on customer contact and CX. In addition, he advises executives responsible for leading customer support operations and organizational strategies to influence customer acquisition, retention, and profitability. As a principal analyst, Nickens works with leaders to elucidate customer management market dynamics and develop products to address relevant industry issues. Before CMP, Nickens was the Vice President of Programming and Innovation for the leading national trade association representing long-term care providers. There, he built a portfolio of industry-leading events, magazines, research, and training programs for executives and frontline managers.
PARTNER
SPEAKERS
LIZ BICKLEY PARTNER SPEAKER
Chief Operating Officer Korn Ferry
Liz Bickley is the Chief Operating Officer for Korn Ferry Health where she is responsible for the developing and implementing strategic vision and initiatives ensuring high performing operations management with expertise in optimizing organizational processes, measurement systems, and infrastructure to maximize results. Bickley is determined for organizations to meet the needs of their patients and communities by ensuring talent can reach those organizations, focusing on working through barriers in policy. In prior roles, she has traveled and lived around the world, putting plans for healthcare equity and agency into place working for industry leaders such as Cielo Talent and HCL Doctors.
CHELLY CONLEY PARTNER SPEAKER
Owner Chelly Conley Consulting
Chelly Conley has 10 years of experience in the human resources industry, currently working as a Director of Global Diversity, Inclusion, and Belonging for KnowBe4. KnowBe4 is the world’s largest Security Awareness firm with multiple locations globally. Her expertise has developed into DEI, Advocacy, Coaching, Mentoring, Training, and Employee Engagement. She is on the Board of Directors for the Florida National Diversity Council and the Advisory Council for the National Coalition for Racial Justice & Equity. She is also the Director of Diversity on the Board of Directors of the Tampa Society of Human Resources Chapter that focuses on creating initiatives to foster DEI within the chapter. Chelly is certified in HR and Diversity currently holding the PHR, SHRM-CP, SPHR, SHRM-SCP, and CDE. She is also an alum of Saint Leo University with a Master’s in Business Administration.
LISA HANLON PARTNER SPEAKER
Senior Vice President of People and Strategic Initiatives Continuum Global Solutions
Lisa Hanlon is the Senior Vice President of People and Strategic Initiatives for Continuum Global Solutions where she has worked 10 years. She is a self-motivated and driven talent executive with extensive experience and a well-rounded background leading enterprise talent acquisition. Hanlon has built strong interpersonal partnerships to develop innovative global recruitment programs and has a proven ability to lead, plan, organize, and direct recruiting and retention functions within multi-million-dollar organizations.
NICOLE KYLE PARTNER SPEAKER
Managing Director and Co-Founder Customer Management Practice (CMP) Research
Nicole Kyle is Managing Director and co-founder of Customer Management Practice (CMP) Research. Before co-founding CMP in November 2021, Kyle spent eight years at Gartner, leading research and advisory. She is known for her exceptional work in customer contact, future of work, and employee engagement, delivering frame-breaking insights that have supported critical decision-making across hundreds of enterprise-level leadership teams. Prior to Gartner, Kyle was a journalist and still maintains the natural curiosity of journalism in her research.
VINCENT MAHONEY PARTNER SPEAKER
Senior Talent Acquisition Manager Teleperformance
Vincent Mahoney is the Senior Talent Acquisition Manager at Teleperformance USA with oversight on national at-home healthcare work and the Augusta, GA site. Mahoney works with numerous clients and oversees a team of recruiters supporting new hire onboarding, specifically for agent roles. He works with various departments and assists in the efficiency of process management to include, Pre-Life, CARES Team, Training and Operations. Mahoney has been with Teleperformance USA since 2019 and has operated in many roles within the organization throughout his tenure that includes Operations, Training and Talent Acquisition. He holds a Bachelor of Business Administration from Strayer University and a Master of Science from Louisiana State University.
TERI MORSE PARTNER SPEAKER
GLOBAL VICE PRESIDENT, Talent Acquisition Alorica
Teri Morse brings 30+ years of recruiting experience from the BPO and technology industries to Alorica as Vice President of Talent Acquisition. In this role, Morse is responsible for all of Alorica’s recruiting efforts in the North America & Europe region. Since 2017, when she joined the company—a global customer service provider with the largest US footprint of any BPO—she has been leading the overall strategy, budget and execution of Alorica’s staffing needs, which includes overseeing hundreds of recruiters and hiring 50K+ this year alone. Previously, Morse also worked with two Presidential Administrations, led Talent Acquisition at Xerox BPO as a Vice President and was Talent Acquisition Manager at Tellabs. Morse is a Winona State University graduate and holds a Bachelor of Science degree in business. Committed to maintaining a healthy (and happy!) approach to life, she practices yoga and enjoys time at the lake with family, friends and colleagues.
CHRIS ROLLINS PARTNER SPEAKER
Founder/ Speaker, Coach, Consultant Chris Rollins Coaching
Chris Rollins has over 10 years of experience in sales, client management, and executive experience running people operations as SVP of Organizational Development. Rollins believes that by humanizing work, companies have the potential to exceed their goals and change lives for the better. His speaking, leadership training, and executive coaching programs help organizations develop inclusive, high-trust, and empowered workforces that move forward, faster. He’s the founder of QueeHR, an online community of over 500 LGBTQ+ and ally leaders across the globe. Rollins has trained leaders at startups, Fortune 100s, banks, advertising agencies, tech companies, and more. A New York native, he is a recent transplant to Tampa and serves on the board of the LGBT Chamber of Commerce and the Young Professionals Board at Embarc Collective.
KEVIN SHEEHAN PARTNER SPEAKER
Co-Founder and Managing Partner Cloudlinx
Kevin Sheehan is the co-founder and Managing Partner for Cloudlinx. Making informed decisions around new CX cloud- based technologies is more challenging than ever before and Sheehan’s team at Cloudlinx has built out a group of industry veterans who can collaborate, procure, implement, and manage the rollouts of these new cloud offerings. With his extensive experience in designing and implementing complex call center solutions nationally, Sheehan has unique insights and the necessary industry relationships with all the CX Tech Solution providers that service the contact center community during the implementation of a new service. He is driven to transform the customer experience by working with technology providers and his team.
LIZ WOOTEN-RESCHKE PARTNER SPEAKER
President/CEO Connect For More
Liz Wooten-Reschke is an experienced facilitator, keynote speaker, and strategy expert with over 25 years of service to the Florida and Tampa Bay communities. She currently serves as the entrepreneurial leader of Connect For More, a consulting and coaching firm that engages leaders and empowers philanthropists by sharing resources to help them accomplish their missions. She personally provides executive coaching and delivers inspiring speaking engagements for all sector leaders, philanthropists, consultants, and rising leaders. Wooten-Reschke is also a published author, blogger, and insightful interviewer dedicated to connecting people with experiences that are inspiring, vulnerable, and affirming.
UMA
SPEAKERS
THOMAS RAMETTA UMA SPEAKER
President Ultimate Medical Academy
Thomas Rametta is the President of Ultimate Medical Academy. He is responsible for leading strategies designed to fulfill UMA’s mission to equip and empower students to excel in healthcare careers. This includes developing a diverse and talented team to support students throughout their journey, ensuring that the institution operates with financial responsibility, and championing student outcomes. Prior to UMA, Rametta was Group Finance Director of Enterprise Media Group (EMG), a $700 million segment of Dow Jones. Prior to EMG, he was Director of Management Reporting for Factiva, LLC (also a Dow Jones company).
JAYSA BOYER-TUSHAUS UMA SPEAKER
Head, Employer Engagement Ultimate Medical Academy
Jaysa Boyer-Tushaus is Head, Employer Engagement at Ultimate Medical Academy. She began her tenure at UMA in 2014 and has spent the last eight years focusing on scaling the Corporate Alliance Team to over 150 national partners and assisting in the placement of thousands of UMA graduates into these organizations. Boyer-Tushaus found her career match in healthcare education 16 years ago and has dedicated her career to changing the lives of graduates, filling the talent pipeline for employer partners, and making a positive impact on the healthcare community by creating customized solutions to bridge the gap in healthcare recruiting needs. Boyer- Tushaus holds a Bachelor of Science in integrated marketing from Maryville University of Saint Louis, where she graduated Magna Cum Laude, and a Master of Science in Marketing Communications with an emphasis in business marketing and advertising from Webster University.
LINDSAY ENGLAND UMA SPEAKER
Vice President, Office of Transformation Ultimate Medical Academy
Lindsay England is the Vice President of the Office of Transformation at Ultimate Medical Academy with responsibilities over the Curriculum function, Enterprise Project Management Office, and Program and Grant Implementation team. In her role, England works cross- functionally to support strategic initiatives and organizational growth, and to ensure successful program outcomes for UMA’s learners. England has been with UMA since 2012 and has operated in numerous roles within the organization throughout her tenure. She holds a Bachelor of Science from the University of South Florida and a Master of Science in Applied Organizational Psychology from the University of Southern California.
DOMINIQUE HOOKS UMA SPEAKER
Director of Talent Acquisition Ultimate Medical Academy
Dominique Hooks is the Director of Talent Acquisition at Ultimate Medical Academy. She has five years of experience working in the healthcare industry and previously served as the Regional Talent Manager at Post Acute Medical (PAM) Healthcare. Hooks has served in various leadership and operational roles while at Kindred Healthcare, ADP, and other staffing organizations. She is passionate about applying design thinking to innovate and problem-solve. She has a Master of Business Administration from Texas Tech University.
ANDREW MOBERG UMA SPEAKER
Associate Vice President of Talent Acquisition Ultimate Medical Academy
Andrew Moberg is the Associate Vice President of Talent Acquisition at Ultimate Medical Academy, where he oversees the identification, hiring, and onboarding of all employees joining the organization. In this role, Moberg manages the strategies, policies, and best practices that allow the UMA Talent Acquisition team to attract quality talent. Moberg joined UMA in 2012 and spent eight years working in UMA’s Career Services department before starting his current role. Prior to joining UMA, he spent several years working in the staffing industry, with a focus on healthcare information technology. Moberg holds a Bachelor of Business Administration from the University of Massachusetts, Amherst, and an MBA from the University of Tampa.
TOMMY MOON UMA SPEAKER
Senior Vice President of Career Services Ultimate Medical Academy
Tommy Moon is the Senior Vice President of Career Services, where he oversees the support services that align with UMA’s vision to champion student outcomes. This includes career placement, externships, registration, certification, employer partnerships, and alumni services. Prior to UMA, Moon had a career in the staffing industry with over 10 years of recruiting and staffing sales experience. His experience includes both in-market and long lines staffing within clinical research, IT, and finance and accounting disciplines. Before joining UMA, Moon was Managing Director with Accounting Principles and Division Director of Robert Half Technology. Moon has a Bachelor of Arts in Criminology from the University of South Florida.
ERIK NELSON UMA SPEAKER
Partner, Workforce Solutions Ultimate Medical Academy
Erik Nelson is Partner, Workforce Solutions at Ultimate Medical Academy. When joining UMA more than four years ago, Nelson brought more than 20 years of extensive sales experience in the BPO, RPO, and staffing industries, building multi-million-dollar books of business among Fortune 500 clientele. Nelson has helped to drive growth at UMA through work-from-home project initiatives for alumni.
APRIL NEUMANN UMA SPEAKER
Executive Vice President, Workforce Transformation Ultimate Medical Academy
April Neumann is the Executive Vice President, Workforce Transformation at Ultimate Medical Academy, where she oversees the graduate placement efforts of UMA’s Career Services department and serves as the executive lead for UMA’s Vision 2025 transformation effort. Neumann launched the Corporate Alliance initiative, which placed more than 2,200 graduates with Corporate Alliance partners across the country in 2021. She was recognized by the Tampa Bay Business Journal as a member of its “40 Under 40 Class of 2019,” honoring the most influential young people in Tampa Bay business. Neumann is the Chair of the Tampa Bay Chamber’s Workforce Development Committee and sits on the Tampa Bay Chamber’s Board of Directors. Neumann holds a Bachelor of Arts from Northeastern University.
DR. JENNA SAGE UMA SPEAKER
Director, Organizational Wellness & Wellbeing Ultimate Medical Academy
Dr. Jenna Sage is Director Organizational Wellness & Wellbeing at Ultimate Medical Academy. Sage supports the education department with critical future-of-work initiatives and the promotion and infusion of mental health and diversity, equity, and inclusion initiatives. With over 20 years of experience in K-12 and higher education, Sage has been a paraprofessional, classroom teacher, district administrator, and an adjunct instructor at several institutions. Sage holds a Doctorate in Special Education from the University of British Columbia and is a certified Applied Behavior Analyst. She has a passion for ensuring that educators feel supported so that they can support students to their highest potential.
BRANDI YATES UMA SPEAKER
Associate Vice President of Learning & Development Ultimate Medical Academy
Brandi Yates is the Associate Vice President of Learning & Development for Ultimate Medical Academy, where she is responsible for the creation, execution, and enhancement of organizational learning and development (L&D) strategy across the institution. Under her management, a team of L&D professionals develop and deploy training resources as needed in accordance with UMA’s mission and values. Yates is a subject matter expert in adult learning theory and L&D best practices and leverages those strengths when working with respective training teams in relevant departments across the institution to provide organizational direction with respect to onboarding, training, and career progression. Yates has a Bachelor of Arts from Roanoke College and a Master of Science from Everest University.
NASIUM
SPEAKERS
MICHAEL ZAWISKY NASIUM TRAINING SPEAKER
General Manager Nasium Training
Michael Zawisky is the General Manager of Nasium Training and has spent over 25 years of his career in and around workforce development, higher education, and the growth of individuals and their communities. From grassroots campus building and instructional roles in post-Apartheid Namibia to leading one of the country’s largest privately held skilled trade, allied health, and driver training companies, Zawisky looks to create meaningful solutions to skills gaps, talent shortages, and economic mobility/equity gains — one learner at a time.
MELISSA MILLS NASIUM TRAINING SPEAKER
Senior Director of Business Development Nasium Training
Melissa Mills is the Senior Director of Business Development at Nasium Training and is an experienced healthcare business and workforce development leader with an entrepreneurial spirit. With more than two decades of nursing experience and ten years in training, leadership, and development, Mills understands the inner workings of healthcare businesses and uses this knowledge when working with business partners. At heart, she is a leader guided by the core values of quality, teamwork, and innovation.
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INDUSTRY BEST PRACTICES ARTICLES
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COMMUNICATION EFFICIENCIES A strategic solution to improving hire-to-start ratios in today’s job market.
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Scan or click here to listen to the 2023 Spark Summit Playlist below!
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