AGENDA April 25-27, 2023
THURSDAY, APRIL 27 – DAY 3 7:30 a.m.-8:30 a.m. Breakfast: Skyline Ballroom
8:30 a.m. – 8:45 a.m. Spark Kickoff Jaysa Boyer-Tushaus, Head, Employer Engagement, Ultimate Medical Academy Erik Nelson, Partner, Staffing Solutions, Ultimate Medical Academy 8:45 a.m. – 9:45 a.m. Technology Talk Kevin Sheehan, Co-Founder and Managing Partner, Cloudlinx The impact a poorly crafted customer experience can have on an organization is devastating to the bottom line. Cloudlinx believes that the customer-to-agent experience should be enhanced by technology and not hampered by it, and that the right providers should make your employees’ ability to service clients easier. In this session, Kevin Sheehan will share technology trends, wins, and pitfalls to avoid as you are choosing the right technology partners to drive customer success. 9:45 a.m. – 10:00 a.m. Coffee Break + Vendor Hall Introduction 10:00 a.m. – 10:45 a.m. Vendor Expo / VR Breakouts
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