8:15 a.m. –8:25 a.m. Welcome Remarks Thomas Rametta, President, Ultimate Medical Academy April Neumann, Executive Vice President Workforce Transformation, Ultimate Medical Academy 8:25 a.m.–9:00 a.m. Industry Trends Keynote Michael DeJager, Managing Director, Events, Customer Management Practice Nathan Nickens, Principal Analyst & Divisional Director, Customer Management Practice As technology and the work environment continue to rapidly evolve, the only certainty is change. Join us for a deep dive into the concerns that keep top customer executives up at night. Discover their primary areas of focus, where they plan to invest resources over the next 12 months, and gain insight from their choices. We’ll also explore how emerging technologies are revolutionizing the way customer-centric organizations collaborate with their workforce, showcasing the most innovative and successful applications of these new tools. Leave with the competencies and inspiration to boldly navigate this rapidly changing business environment. CONTINUED
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