Easy onboarding with the Welcome Center ††
Undergoing treatment? Our Care Managers can answer questions about health care services and provide support if you’re currently undergoing treatment — whether it’s complex care, chronic conditions, mental health, or pregnancy — as you transition care. Assistance is also available to move prescription medications from your previous health plan to us. Learn more at DeanCare.com/CareManagement . †† Service only available when selecting an SSM Health primary care provider. ASO and Federal employees should contact the Customer Care Center at 1(800) 279-1301 for member onboarding assistance. † Benefit covers test when it will directly affect treatment decisions or frequency of screening for a disease, or when results of the test will affect reproductive choices. Out-of-network provider counseling and testing, testing performed without symptoms or high-risk factors for a heritable disease, testing when knowledge of genetic status will not affect treatment decisions, frequency of screening for the disease, or reproductive choices, and testing that has been performed in response to direct to consumer marketing and not under the direction of your physician are not covered. ‡ Out-of-area dependent coverage for non-urgent and non-emergency care applies to large group employer (51+ employees) plans only; please check with your employer’s benefits administrator if you have questions.
Providing you with a smooth and easy transition is the Welcome Center’s top priority. Our team assists with everything from transferring medical records to selecting a new primary care provider. See everything they do on page 8, or by calling 1 (608) 250-1134. Genetic testing and counseling Knowing any genetic diseases helps you and your family get the counseling they need to best manage a genetic condition. † Out-of-area dependents ‡ Your kids may be out of sight, but we know they are never out of mind. We have coverage for your dependents (until they turn 26) who are away at college, out on a backpacking adventure or out of state. Learn more and complete the form at DeanCare.com/OutofArea . Plenty of provider options Dean Health Plan has you covered with 30 hospitals and many conveniently- located primary care sites in 20 counties throughout southern Wisconsin. With so many choices, we’re certain you’ll find a provider who will be a great fit — right in your backyard. Find a clinic near you at DeanCare.com/Location .
Visit D eanCare.com or call 1 (800) 279-1301 (TTY: 711 ) | 5
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