The When • Job site has multiple issues that are beyond the scope of work for your typical technician/installer • Completed jobsite has been re-opened for further investigation of negative issues due to customer request • Your technicians are not certified for the issues at hand • Legal counsel has been brought into the job for either side • There are multiple versions of the story • Workmanship is in question, as to compliance to standards • Materials and product are in question to quality • No final decisions, resolutions or conclusions are being formalized or a solution to negotiate a conclusion to the issue
The How & Why • To evaluate substrate condition and readiness to accept the replacement floor covering • Test concrete for moisture content • Measure substrate surface for flatness ratio both wood and concrete • Water damage loss, after restoration contractor has completed their work, evaluate the workmanship for published standards • Ensure substrate is in a condition to accept new flooring as per the standards and manufacturer guidelines of that product • Assist in evaluation of workspace being in control of the flooring installer, cleaner, as in; other trades are out and completed • Document conditions prior to installation and after installation for future reference • Be ready for future negative issues that may arise pertaining to the appearance and performance of the floor covering • Inspection of flooring product prior to installation for acclimation, storage, handling and correct quantity • Document shipping and freight damage • Supervise installation if there is a degree of difficulty of the flooring product (woven, pattern alignment, inserts, double stick, LVT/P, resilient sheet goods, wood, ceramic, marble, etc..) • Explain guidelines, warranty and maintenance to concerned parties • Provide guidance and training to consumer and perhaps to project staff • Inspection of flooring product prior to installation for acclimation, storage, handling • Provide guidance and training to consumer and perhaps to your staff
• Then a third party is considered and/or required
Third party Inspectors are not collection agents, which is at times, considered. This is not within their scope of work or training and education. They will only work within their scope of expertise and should be certified for that. For example, wood, resilient, carpet flooring products. Their certifications can include both cleaning (maintenance) and installation. Then we have moisture testing of the substrate and condition or readiness to receive flooring. “ Flooring inspectors are utilized for dispute resolution, determining causation in manufacturing, installation, maintenance, or specification.”
56 Premier Flooring Retailer D3 | 2024
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