RandomActs of Kindness OUR MODEL FOR CONCIERGE-LEVEL SERVICE
“You can cut all the flowers, but you cannot keep Spring from coming.” —P ablo N eruda
Our clients are in the middle of some of the most challenging moments of their lives. Sometimes, they’re lucky, and they have a community that rallies around and supports them. Other times, they’re on their own. Every client is different, but it’s our goal to pay as much attention to their emotional journeys as we do to their legal ones. A part of our concierge-level service is being attentive to those circumstances by providing random acts of kindness. We need to be aware of the impact of the process on our clients and respond accordingly. Of course, we aim to be kind to everyone, but each client deserves a personalized approach.
1. OFFER UNEXPECTED PERKS OR AMENITIES.
2. PERFORM RANDOM ACTS OF KINDNESS.
3. PROVIDE A SUPERIOR DIGITAL EXPERIENCE.
4. PROVIDE AN ENHANCED IN- OFFICE EXPERIENCE.
5. REMOVE CUSTOMER PAIN.
6. SERVE AS A TRUSTED ADVISOR.
C rostini W ith R icotta , P eas , and M int
When someone gets a divorce, they’re undergoing a monumental shift in their lives. Our society has elaborate rituals to celebrate a marriage, but a lot of silence surrounds divorce. Of course, a wedding is generally thought of as a happy occasion, while a divorce is not. There are, however, exceptions to every rule, and major life changes should be honored and acknowledged, regardless of the complex emotions that may accompany them. The divorce ritual can be as understated or elaborate as the person wants. Some have a quiet dinner with a close friend, while others pop a champagne cork for a small crowd. One person may write a letter to their ex and burn it, and another might hold a giant party. We support our clients holistically in their commemorations, depending on what they want. It may be providing a bottle of champagne to celebrate or gift cards for a nice dinner out. However we do it, we don’t dump our clients once the ink is dry on their divorce agreement. We strive to stay involved for as long as they need us. Maybe that means setting them up with financial coaches or tax experts to help with their new budget. Or, if selling their house is part of the agreement, we connect our client with real estate professionals who can help throughout the process. We want to know our clients are taken care of until the very end. That means accompanying them through the entire process, both legally and emotionally. You already know you deserve excellent legal representation. You’re just as deserving of kindness and care to go along with it.
Inspired by AheadOfThyme.com
I ngredients
• • • • •
1 French baguette, sliced 4 tbsp olive oil, divided 1 tbsp and 1 tsp salt, divided 1 lb English peas, fresh or frozen
• • • •
1 lb fresh ricotta cheese Fresh mint leaves, sliced
Sea salt, to taste
Freshly ground black pepper, to taste
2 garlic cloves, smashed
D irections 1. Preheat oven to 375 F. 2.
On a large baking sheet, place baguette slices. Drizzle with 2 tbsp olive oil and sprinkle with 1 tbsp of salt. Bake for about 7 minutes, but do not brown. 3. In a medium pot, add water and 1 tsp salt, then bring to a boil. Add peas and cook for 3 minutes. Drain peas and place them in ice bath. Cool for several minutes before draining. 4. In a medium skillet, heat 2 tbsp olive oil over medium-high heat. Sauté drained peas with garlic until cooked through. The peas should still be firm, not mushy. 5. On a large platter, layer crostini with ricotta, peas, and a few slices of fresh mint. 6. Season each crostini with sea salt and freshly ground black pepper.
3
Cal l for a Consul tat ion: ( 866) 245-5685
Made with FlippingBook Ebook Creator