3.3.3 CQC INSPECTION JUNE 2021
The first CQC inspection took place in September 2019 and resulted in a ‘Requires improvement’ rating. Whilst we were disappointed in the rating of ‘ Requires I mprovement’, our reinspection of those areas, on 17 th June 2021, led to us being overall rated as ‘ Good ’.
3.3.4 SUPPORTING STAFF – CULTURE & WELL-BEING Our staff have a strong focus on the needs of the patients and the communities we serve, which is reflected in a display of outstanding resilience, flexibility, adaptability, commitment and dedication. The support which is embedded in the organisation has resulted in no staff safeguarding concerns being reported. The ‘Freedom to Speak up Guardian ’ and the deputy both sit on the Quality & Safety Committee and ensures that the staff are up to date with information on how to report any concerns which they may encounter. This validated by confirming that staff have undertaken their mandatory training, it is accurately recorded, and that the updating of policies is in line with requirements. A clear display of who and how to report any concerns is present in the appropriate areas of work. The organisation has developed a more effective sickness recording process, improved policies and processes with full access to an occupational health service to support staff with health conditions. Core and clinical staff surveys will be undertaken as an aid to highlight any areas which we are doing well and could do better. These will be used to formulate plans to make improvements, where required.
NNPC Quality Account 2021/22
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