3.3.5 EDUCATION AND TRAINING Dermatology Teaching Events
As part of the development of the dermatology service in January 2021, NNPC embarked on developing and delivering a Primary Care led dermatology events which focussed on elements of referrals which were the most common. These were held in November 2021, and February 2022. The feedback from this was positive, with 100% of scores either being ‘agree’ or ‘strongly agree’ to the events being valuable . Podcasts NNPC developed a ‘Health Watch’ podcast channel on Spotify and A pple Music. In July 2021, a monthly podcast was launched by our lead Nurses. It covers the NICE Guideline updates and is titled ‘NICE to see you, to see you… ..NICE ’ . The target audience was initially North Norfolk clinicians who can access these in short, easy-to-access sessions and is accompanied by a NICE newsletter update. Over time, the podcasts have widened its listening to a world-wide audience. We also have a broader podcast that is specifically written to showcase NNPC as an organisation and highlight the services and work that we do; this broadcast raises NNPC’s profile with Norfolk and the wider NHS. Journal Publications In July 2022, NNPC celebrated its first journal publication. This publication is entitled Testing for SARS-CoV-2 Infection in Care Home Residents and Staff in English Care Homes: A Service Evaluation and can be found at the Journal of Long-Term Care, (2022), pp. 154 – 162. DOI: https://doi.org/10.31389/jltc.99 This was jointly published with the University of East Anglia Norwich Medical School research team. As an aside to this, NNPC had two members of staff who sat on the advisory panel for a missed-methods study into exploring and understanding the lived experience in care homes for older people during the COVID-19 pandemic. Further journal publications are planned across some of our clinical services.
3.3.6 SERVICE EVALUATIONS AND PERFORMANCE Community Gynae Service (CGS) What went well
a) Superb collaborative working between NNPC, the Norfolk & Norwich Hospital Foundation NHS Trust (NNUH), & Lionwood Medical Practice (LMP) which focussed solely on delivering a high-quality service to patients. The overall delivery team comprised Consultants, GPs, managers, IT specialists, administrators, NNUH SSD and others. A special note of thanks is given to: i. NNUH Outpatients Booking team who worked tirelessly to contact patients and offer a choice of attending the CGS ii. NNUH Gynaecology OP Team who gave much of their time and expertise, often at little or no notice, in developing the initial stock list and then providing stock several times throughout the project b) 115 patients were seen in the CGS who would otherwise have continued waiting to be seen at NNUH c) Patients were seen on time and appointments did not overrun d) Patient experience feedback suggests that the vast majority of patients were extremely happy with the service, the location, and the clinical staff. e) The project ran to time and budget
NNPC Quality Account 2021/22
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