CONTENTS
Section One: OUR MISSION, VISION, AND VALUES .................................................................. 3
1.1 Our Mission and Vision ........................................................................................................... 3
1.2 Our Values ................................................................................................................................ 3
Section Two: THE ORGANISATION - NNPC ................................................................................ 4
2.1 Introduction .............................................................................................................................. 4
2.2 Forward from our Chair & CEO............................................................................................... 4
2.3 CQC Statement of Purpose ..................................................................................................... 6
2.4 Our services ............................................................................................................................. 7
2.4.1 Core .................................................................................................................................... 7
2.4.2 Innovation, Elective Recovery, & Community Services ................................................. 8
2.4.3 Urgent and Emergency Care............................................................................................. 9
Section Three: CLINICAL QUALITY & SAFETY ......................................................................... 10
3.1 Clinical Governance strategy ............................................................................................ 10
3.2 Information Governance and data protection strategy ................................................... 12
3.3 Our Key Achievements in 2021/22........................................................................................ 13
3.3.1 Clinical, Quality Assuring, & Patient Safety auditing ................................................... 13
3.3.2 HSJ awards ...................................................................................................................... 16
3.3.3 CQC inspection June 2021.............................................................................................. 17
3.3.4 Supporting Staff – Culture & Well-being........................................................................ 17
3.3.5 Education and Training ................................................................................................... 18
3.3.6 Service Evaluations and performance ........................................................................... 18
3.4 Our Key Priorities in 2022/23 ................................................................................................ 20
3.4.1 Clinical supervision implementation ............................................................................. 20
3.4.2 Patient & Staff experience – bespoke questionnaires.................................................. 20
NNPC Quality Account 2021/22
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