3.4 OUR KEY PRIORITIES IN 2022/23
3.4.1 CLINICAL SUPERVISION IMPLEMENTATION
As the result of a clinical supervision audit, it has been identified that NNPC could do better to ensure that clinical supervision is implemented for the care, development, and support for our ARRS clinicians. A staged plan will be developed and agreed with the Quality & Safety Committee. 3.4.2 PATIENT & STAFF EXPERIENCE – BESPOKE QUESTIONNAIRES For the enablement of excellent quality patient and staff feedback, it is planned to develop and implement bespoke questionnaires to aid the improvement in service delivery and staff support.
3.4.3 PERFORMANCE SCORECARD
We aim to develop a performance scorecard which summarises the organisational strategies in areas such as quality performance, workforce management, health & safety, finance, and services performance. This will enable a demonstration of performance to stakeholders and the Board members. It will aid the identification of areas in which we can improve and learn from.
3.4.4 QUALITY & SAFETY MEETINGS AT SERVICE LEVEL
Alongside the monthly corporate Quality & Safety Committee meetings, we will ensure that the teams who run our services will implement weekly meetings to discuss and identify areas for improvement, review of incidents, complaints, clinical outcomes and audit findings, safeguarding issues, clinical governance, learning from service level performance trends, and to provide a forum for group support. It is aimed that a standard agenda will be developed to facilitate these meetings. This will triangulate the development and implementation of an embedded quality and patient safety culture to the organisational structure. 3.4.5 DEVELOPMENT OF QUALITY & SAFETY COMMITTEE AGENDA The structure of the Quality & Safety Committee agenda will be evaluated to ascertain where improvements can be made to maximise the value of the outputs from the meeting. This will be led by the to be appointed executive Director of Clinical Services & Quality and the non-executive Director for Quality. The purpose of this is to easier identify quality and safety issues which are required to be presented to the Board via an executive summary.
3.4.6 CLINICAL EDUCATION & TRAINING
The fundamental elements of clinical education and training is aimed to be incorporated into our clinical services by further development of educational events, educational podcasts, support for clinical development via clinical supervisors, 3.4.7 DEVELOPMENT OF INVESTIGATION INTO INCIDENT REPORTS To demonstrate the maturation of the investigation into reported incidents and significant events, there will be the development of a measured root cause and patient harm RAG assessments (where required). This, in turn, will correlate with the reporting indicators on the Performance Scorecard and reporting incidents and significant events to the Quality & Safety Committee. It should then provide a clearer structure for reporting the outcomes of investigations in relation to the demonstration of lessons learnt and changes put into place because of an incident.
NNPC Quality Account 2021/22
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