3.4.8 SAFEGUARDING Auditing
Safeguarding children and adults is an important priority for NNPC. The mandatory training schedule is monitored to ensure that all staff are up to date with the training, the aim is to develop an auditing tool to ensure that this is maintained and improved where required. The adoption of and development of a safeguarding auditing tool will further embed the commitment to the protection of vulnerable children, young people & adults. 3.4.9 COMPLAINT HANDLING In 2021/22, NNPC has developed joint partnerships in service delivery with external providers, so aims to work in collaboration in the approach to complaint handling. The aim is to initiate formal processes via policy to embed a standardised approach to complaint handling across both organisations.
3.4.10 COMMUNICATIONS Website Development
We aim to update and improve our website for the benefit of our patients, our staff, and the stakeholders. We now have a broad range of services, and a website improvement is required to also communicate to both internal and external partners. We aim develop a ‘members only’ area solely for our 19 practices to enable us to streamline information flow that currently takes up resource in developing and sending. We believe that having an encrypted area of the website will enable practices and PCNs to access data, reports and fiscal updates easily and quickly.
3.5 PATIENT SAFETY & QUALITY Patient Safety Alerts
NNPC has nominated registered individuals for MHRA alerts via the Central Alerting System and these alerts are cascaded to all relevant staff in a timely manner. Where actions are identified these are checked although the majority of these take place at GP practice level, where the practice takes responsibility. Significant Events Significant Event reporting and analysis takes place to encourage review, feedback and learning from incidents in an open and no-blame culture. All significant events are discussed and documented within the regular clinical team meetings and are reported to and reviewed at the Quality Committee Meeting. Where pertinent significant events are identified, these are escalated to initially to the Senior Management Team and Board for consideration and discussion. Duty of Candour is applied to all patients where an error or mistake has occurred. These are recorded and used as opportunities to learn and improve as well as giving patients the opportunity to let us know where things can be better.
In the year 2021/22 there were a total of 28 significant events reported, with no reported Serious Incidents.
NNPC Quality Account 2021/22
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