GP at the Front Door Examples of ‘Feedback & Comments’: ✓ “ The ladies where incredibly helpful when I was unable to see my own GP they offered to help straight away ” ✓ “ This is a brilliant idea; it’s saved me waiting hours in a&e to get antibiotics! I hope this new system continues! ” ✓ “ Very pleasant and quick process last night ” ✓ “ The doctor/clinician was very helpful and made sure I understood everything ” ✓ “ Really friendly helpful staff, just really pleased my son was able to get the help he needed, thank you ” ✓ “ Fabulous service, care exceptional ” ✓ “ This new GP service next to the a&e was perfect. I was on holiday and needed to see a GP for tonsillitis. No long waiting hours it’s an incredible se rvice thanks so much. ” ✓ “ Got to the problem of my ankle quickly and was excellent and a true professional, really helped my issue ” ✓ “ Thank you in my hour of need. I have an abscess under my jaw. I need to get back to a dentist, but I'm not currently registered with one as they removed me during COVID-19. I have found you service invaluable as it's allowed me to eat and deal with the swelling where others have not been interested... 👍 Thank you very much. ♥️ ” Example of ‘What could have been done better or improvement suggestions’: ▪ “Lo ts of kids in the waiting area and no one in the kids waiting area in main A&E ” ▪ “ No need for improvement ” ▪ “ Nothing to improve it was brilliant! After numerous phone calls back forth from my gp and 111 for my 3 year son and getting no help we resorted to a&e and was shown this service we were seen within 15 minutes and he had a severe ear infection which has now been treated, the dr was wonderful who we saw and really caring putting my mind at ease and so glad I came as he would of been must worst if I had followed what my gp had said which was waiting 24 hrs! ” ▪ “In my opinion you don’t need to chang e anything I have come away with a very good opinion about this service, the way I was looked after was excellent. I feel that the help …the Dr gave me was first class & I would use this service in place of sitting in a was truly exceptional thank you was surgery waiting room for what seems like hours on end. I fully understand it is for people who get quite worried about not getting to see their own doctor which like myself I have found it so frustrating but after the Dr’s help, I have come away with a renewed love for our NHS. I had the assistance of 3 people s help today & each & every one of them manner & kindness ” ▪ “ Waiting times and not leave the reception unattended for long periods of times ”
In response to these comments and suggestions, there has been the consideration of increasing the number of clinicians to improve patient flow and to meet the service demands.
NNPC Employees We recognise that the opportunity for staff feedback is vitally important for staff to feel valued, respected, and listened to and encourages a culture of openness and honesty. Examples of ‘Feedback & Comments’ : ✓ “ NNPC have very friendly team, really like working for you ” ✓ "NNPC is a company that is innovative and always looking for new opportunities to expand. I really like that it has a positive and adaptive culture!"
NNPC Quality Account 2021/22
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