3.4.3 Performance Scorecard .................................................................................................. 20
3.4.4 Quality & Safety Meetings at Service Level................................................................... 20
3.4.5 Development of Quality & Safety Committee Agenda .................................................. 20
3.4.6 Clinical education & Training ......................................................................................... 20
3.4.7 Development of investigations into incident reports ................................................... 20
3.4.8 Safeguarding .................................................................................................................... 21
3.4.9 Complaint Handling ......................................................................................................... 21
3.4.10 Communications............................................................................................................ 21
3.5 Patient Safety & Quality......................................................................................................... 21
3.6 Patient & Staff Feedback ....................................................................................................... 23
NNPC Quality Account 2021/22
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