SECTION TWO: THE ORGANISATION - NNPC
2.1 INTRODUCTION North Norfolk Primary Care Ltd (NNPC) was incorporated in July 2017. It is wholly owned by the 19 Practices in North Norfolk and has seen growth from a small company to an organisation with 65+ employees which has successfully embedded in the delivery of innovative, high quality health care services in North Norfolk and beyond. The aim of the organisation is to support resilience and sustainability by focusing on improving care for patients within the health care system of Norfolk and Waveney, in conjunction with supporting the diverse workforce within Primary Care. It also aims to provide high quality clinical services working closely with the NHS Norfolk & Waveney ICB to integrate communities and services for the benefit of patients. The ongoing aim and goal for NNPC is to form part of a team which co-ordinates innovation in healthcare delivery by developing a strategy together, and in partnership with, Primary & Secondary Care, Community services, Mental Health Services, Ambulance Trusts, local councils, Social Care, and Voluntary Sector providers. We aim to be key players in a system which is facing the biggest challenges in healthcare yet. The purpose of this Quality Account is to provide information and assurance to our patients, staff, Board and stakeholders about how NNPC does and will continue to provide safe, high-quality services which is responsive to the needs of patients, communities, staff and stakeholders. It will provide the reader with information to understand our organisation and how we implement measures to ensure that patient safety and quality of care is delivered and how we have performed during the 2021-22 year (April 2021 – March 2022). 2.2 FORWARD FROM OUR CHAIR & CEO Now in its 5 th year of operating, NNPC has continued to provide support to the 19 North Norfolk GP practices. Just to give some examples of the support we provide, we have continued to respond to the impact of the ever-present challenges of the COVID-19 pandemic of the past 2 years, supported with and co-ordinated the delivery core services, continued with providing a PCN support team, co-ordinated and supported with the employment of Additional Reimbursed Role Staff (ARRS) for the PCN’s . These challenges have required our workforce to adapt and change the way they work to respond to rapidly changing demands in Primary Care. We have continued to work in collaboration with the local Community Trust to plan and deliver a covid vaccination programme, amongst other pilot schemes to improve patient care to bring healthcare delivery to the heart of the community. We have also worked to support Secondary Care in their post-pandemic recovery in areas such as elective care / waiting lists – in specialities such as gynaecology, cardiology, ophthalmology, and ENT, which has brought patient care closer to home.
NNPC Quality Account 2021/22
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