In the 2021/22 period, we have sadly seen the Phlebotomy and Enhanced Care Home Team being locally decommissioned. On a positive note, however, we have seen the continuation of the Dermatology Service providing remote advice and treatment services. This service was initially commissioned as a pilot in January 2021 by NHS Norfolk and Waveney CCG, in which NNPC facilitates the clinical delivery between practices and an external dermatology service provider. This service was subsequently successfully rolled out to North Norfolk and beyond, which saw the service continuate until May 2022. We have also been successful in the GP Front Door Steaming Service being effectively implemented at the James Paget University Hospital NHS Trust in late September 2021, which was followed by The Queen Elizabeth Hospital NHS Trust in early January 2022. Working in collaboration with the Trusts have made an impactful, demonstratable, positive difference to the patient experience and is reducing the flow of activity through the ED departments. In June 2021, we successfully developed and implemented one of the first Primary Care Led Rapid Diagnostic Service in North Norfolk, which was rolled out to other areas in September and December 2021. This service has brought together the Cancer Alliance and NNPC to deliver a vital service wholly to the benefit for patients who do not meet the 2 week wait cancer referral criteria but have suspicious symptoms. Needless to say, the patient feedback has been very positive and has provided much valued and needed support to the Acute Trusts and General Practice. NNPC has also continued to liaise and work in collaboration with other healthcare organisations, such as Norwich Community Health and Care (NCHC), East Coast Community Health (ECCH) & East of England Ambulance Service Trust (EEAST), as well as working with Acute services and other health service providers on pathway change and implementation. Throughout this time, our objectives have continued to be to: • Develop an at scale Primary Care provider that is ready to serve the local population • Drive funding into Primary Care • Develop the Primary Care workforce • Integrate and develop services where needed to improve efficiency and productivity • Support practice collaboration across North Norfolk • Influence, contribute and lead system change and transformation We remain fully committed to our mission, vision, values and strategy for the delivery of high- quality service provision for patients, whilst also supporting our staff in achieving these goals. We are enormously proud of the persistent hard work displayed by our teams who are all dedicated to ensuring high quality, patient-focused care. We aim to provide quality assurances to our patients, staff, Board, and stakeholders via this Quality Account, and to use this as a platform to demonstrate plans for continuous care quality improvements as we head into 2022/23.
NNPC Quality Account 2021/22 Dr Peter Lawson, Chair James Leeming, CEO
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