Enhanced Care Home Team (ECHT) As an award-winning team, the ECHT has continued to provide flexibility and support to the Practices throughout the year, working to support care homes with extra capacity for general home visiting and the delivery of the care home covid vaccination programme. This service was decommissioned as of 31st March 2022 with Norfolk & Waveney CCG. NNPC Health and Safety Service The appointment of a Health and Safety (H&S) Officer in February 2020 has enabled NNPC to provide a service to practices throughout the pandemic, and beyond. The H&S Officer has visited practices to complete risk assessments for safe working environments and helped practices with changes to Fire Safety, PPE and IP&C requirements. The H&S officer has also provided expertise to practices in completing risk assessments and checking policies in preparation for CQC visits and to help practices comply with their legal responsibilities. COVID specific health and safety risk assessments have been completed at practices were requested and for NNPC staff. 2.4.2 INNOVATION, ELECTIVE RECOVERY, & COMMUNITY SERVICES Elective Recovery – Primary Care Triage and Elective Waiting List Optimisation As part of the national drive to deliver elective care recovery we were awarded short term contracts in October – December 2021 to provide elective triage to patients who have waited for elective care in excess of 40 weeks within the North Central London CCG. This service has been provided in partnership with Prescribing Services Ltd (PSL) and uses Eclipse Live, a risk-assessment system which applies an algorithm to assess the health risk to patients in conjunction with the patient’s own views on their health and condition, including pain, quality of life and need to be seen quickly. The service is provided under an NHS contract and has potential to be rolled out more widely if this contract is successful. Community Gynaecology Service The community gynaecology service demonstrated collaborative working with the Norfolk & Norwich University Hospitals NHS Trust (NNUH) and was commenced primarily for patients who were on a waiting list with a Heavy Menstrual Bleeding referral. The aim of the service was to review, assess and treat (where necessary) 150 patients in the community setting. This commenced on the 1 st to15 th March 2022, and it is hoped that this type of specialist service will lead to further work in this area and other specialties with other Acute Trusts to aid patient care in a timely manner. After this project has ended, a service evaluation will take place to provide stakeholders with evidence of the value of the service for them and patients alike. Community Dermatology In January 2021, NNPC launched the Dermatology pathway providing remote advice and treatment services. This service was commissioned by NHS Norfolk and Waveney CCG and NNPC facilitated the clinical delivery between practices and an external Dermatology provider. This was initially rolled out to 6 practices in North Norfolk before being implemented more widely across Norfolk & Waveney. The service operates by providing practice clinicians with specialist advice on dermatological conditions via a digital communication platform called Cinapsis. This allows dialogue between the practice clinician and the specialist to establish a detailed management
NNPC Quality Account 2021/22
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