Meet the millennials

1

Foreword

The focus of this paper is to stimulate discussion around

It’s been a good year.

exactly how businesses should go about putting this into

Employee satisfaction has been one of the company’s top

practice. We look at understanding how to attract, engage

priorities and initiatives have been kicked off left, right and

and retain millennials. We specifically look at this through a

centre to focus on just that. Change is coming.

technology lens , where the number of new hires from the

millennial talent pool is steeply rising. Rapid growth across

When results of the latest employee satisfaction survey hit

the technology sector means predicted job vacancies are

your inbox, you shake your head in disbelief. Surely there’s a

mounting, as is concern over whether there will be enough

mistake; a typo, a miscount perhaps.

qualified professionals to occupy them.

Employees are still not happy

Technology and the much-publicised gender gap seem to go

hand in hand but will this continue as millennials take over?

Despite every company’s best efforts, bolstering that

Not only is it a missed opportunity for women, but for

employee satisfaction score continues to be an issue. So

companies too, so it is critical to stay mindful of any gender

what’s going wrong? It’s the question on every leader’s lips,

specific differences. And finally, focus on the here and now

the worry on every HR function’s mind.

is valuable, but what about the future? Generation Z are fast

Welcome to a new era of the human capital workforce. For

approaching the workplace so what do companies need to

the first time in history, we’re seeing five generations in the

do to make sure they’re well prepared for this incoming

workplace at the same time, each bringing a unique set of

flurry?

priorities and expectations. With companies leveraging the

same blanket techniques to attract, engage and retain them,

it’s no wonder that these generations are struggling to co-

exist. Recognising that one size doesn’t fit all is critical, and

the time to act is now.

Companies need to better tailor their efforts towards specific

cohorts, and millennials may just be the best place to

start . They currently comprise 35% of the UK workforce (1) ,

and are set to represent an astounding 50% of the global

workforce by 2020 (2) . They bring wants and needs which

differ greatly to those that came before them, and hold more

bargaining power than ever before in the labour marketplace.

Companies need to be aware of how to move that power in

their favour, alluring them with the right selling points, and

plying them with the right perks to make them stick around

once they’re through the door.

Disclaimer: The statements made in this paper are not necessarily true of all Millennial and

Generation Z individuals, rather they represent trends and characteristics typically observed.

© 2017 KPMG LLP, a UK limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG

International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

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