JOB DESCRIPTION
Salary: Salary: Grade 9 (£51,799 – £65,573 p.a.)
What does the role entail? As the Head of Conference and Events, your main duties will include: • Leading the review, development and implementation of a service strategy, policies, procedures and standards aligned with the University’s strategy to deliver service excellence; • Leading, managing and developing your team to ensure that they are motivated and committed to delivering a high standard of service and making sure that they understand how their performance and contribution as team members will deliver results in line with strategy; • Developing and maintaining strategy aligned objectives and an operational business/action plan for the Conference and Event Service. • Working and networking with customers and other stakeholders (heads of other services, deans, heads of schools, suppliers and professional associates) to better plan the development and improvement of product & service; • Planning and leading complex projects to deliver product and service improvements, reporting on project initiatives, progress, and implementation to senior management; • Leading, supporting, and working to actively promote innovation. • Leading the development and implementation of a detailed marketing and sales strategy for conference and events products and services. • Leading Initiatives to promote and improve the experience of equality and inclusion for staff and customers/service users; • Leading and managing all HR matters in the Conference and Events Service (you will be supported by members of
the University’s HR team), includes - recruitment, leave and sickness monitoring, training and development and performance management initiatives/ required actions; • Organising and prioritising your own work and the work of others to ensure that key deadlines and objectives are met; • Leading the team to plan to cater for, and deliver key bookings and events; • Staying informed about developments in the conference and event sector to take initiatives to better manage both risk and opportunity; • Being responsible for complex forward planning, including; the co-ordination and timely delivery of tenders, business plans, menus, products, and all equipment for events; • Leading initiatives to better maintain, develop and innovate existing and new technology and software systems/ solutions, e.g.’s Kinetix, Aventri and virtual conference systems; • Leading your team to collect and utilise customer feedback to achieve continuous product and service improvements; • Increase the profile of the University’s Conference and Events offer within the Meetings, Incentives, Conventions and Exhibitions arena, seek out opportunities to sit on Focus Groups, Leadership Groups associated to the academic venues and conferencing (e.g. VenueMasters, MIA etc.) • Budget setting and the management of performance against budget; • Monitoring and reporting financial and non-financial performance measures to address material variances;
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