• Working with leadership team members in the University’s Catering and Hospitality Service and the University’s Residential Service to increase income from conferences & events; • Leading the team you manage to maintain compliance with all legislation, standards and regulations relevant to providing Conference and Events services; • Ensuring that University governance, regulations, requirements and guidance are adhered to at all times; • Ensuring effective engagement with the University’s Sustainability strategy, promoting ethical and sustainable products, and support our commitment to Fairtrade;
• Working with colleagues to ensure that quality standards and customer service standards (currently Customer Service Excellence ®) are maintained; • Representing the Conference and Events Service in University-wide meetings and on committees; • Giving presentations and representing the University outwardly in consultations and meetings with external organisations as might be required; These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.
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