2023/24 Resident Survey Actions
At Housing Choices, we value the feedback from our residents and are committed to addressing your concerns. In the last edition, we shared the results from our national resident survey. This edition, we are excited to share some of the actions we are taking to address your feedback nationally and locally.
Complaints handling improvements Following our national complaints management review, we are currently implementing a range of recommendations to improve our complaints handling, creating national consistency around how we handle complaints about our staff and services. This includes updating policies and procedures, how we record complaints data and how we communicate to residents during the complaints process.
Improving satisfaction for Aboriginal and Torres Strait Islander residents Housing Choices Australia is continuing our commitment to reconciliation and have launched our Innovate RAP which will contribute to improving service delivery and outcomes for first nations residents and organisations which we work with.
Addressing neighbourhood issues Housing Choices aims to build inclusive communities and address neighbour issues through the development of a national placemaking strategy. We are actively consulting with staff and residents to create this framework and are working with leading placemaking consultants Village Well.
Responding to tenant priorities In the 2023 survey residents expressed the most interest in social activities and tenancy related activities where they could ask questions about maintenance, rent reviews and how to manage neighbour issues. We are working with resident groups and advisory committees on all the ways available that we can best keep residents informed about social and tenancy related issues.
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