Luku 9. Rikkoutuneen luottamuksen jälleenrakentaminen 1 Kähkönen, T, Blomqvist, K, Gillespie, N and Vanhala, M (2021) Employee trust repair: A systematic review of 20 years of empirical research and future research directions Journal of Business Research, Vol 130, 98–109 2 Robinson, S L (1996) Trust and breach of the psychological contract Administrative Science Quarterly, 41(4), 574–599 3 Henderson, K E, Welsh, E T, & O’ Leary-Kelly, A M (2020) “Oops, I Did It” or “It Wasn’t Me:” An examination of psychological contract breach repair tactics Journal of Business and Psychology, 3(5), 347–362 4 Vuosmaa, S, Blomqvist, K and Vanhala, M (2019) Organisaation tukitoimintojen vaikutus esimiehen organisatoriseen luottamukseen irtisanomisiin johtaneissa yt-prosesseissa Hallinnon Tutkimus , Vol 38 No 2, 125–140 5 Dirks, K T, Lewicki, R J, & Zaheer, A (2009) Repairing relationships within and between organizations: Building a conceptual foundation Academy of Management Review , 34(1), 68–84 6 Gillespie N and Dietz G (2009) Trust repair after organization-level failure Academy of Management Review 34(1): 127–145 7 Kähkönen, T (2020) Employee trust repair after organizational change Journal of Organizational Change Management , 33(6), 1143–1161 8 Kramer, R, & Lewicki, R J (2010) Repairing and enhancing trust: Approaches to reducing organizational trust deficits Academy of Management Annals , 4(1), 245–277 9 Bachmann R, Gillespie N and Priem R (2015) Repairing trust in organizations and institutions: Toward a Conceptual Framework Organization Studies 36(9): 1123–1142 10 Gillespie, N, Dietz, G, & Lockey, S (2014) Organizational reintegration and trust repair after an integrity violation: A case study Business Ethics Quarterly , 24(3), 371–410 11 Sala, G R, & Pratt, M G (2022) How Organizations Influence Interpersonal Trust Repair: The Case of a French Antiterrorist Unit Academy of Management Journal , https://doiorg/105465/ amj 20201093 Luku 10. Luottamus muuttuvassa maailmassa 1 Edelmann Trust barometer (2022) https://wwwedelmancom/trust/2022-trust-barometer 2 OECD (2021), Drivers of Trust in Public Institutions in Finland, Building Trust in Public Institutions, OECD Publishing, Paris, https://wwwoecdorg/gov/drivers-of-trust-in-public- institutions-in-finland-52600c9e-en htm 3 van der Werff, L, Blomqvist, K, & Koskinen, S (2021) Trust Cues in Artificial Intelligence: A Multilevel Case Study in a Service Organization In Understanding Trust in Organizations (pp 307–333) Routledge 4 Wang, W, Lumineau, F, & Schilke, O (2022) Blockchains: Strategic implications for contracting, trust, and organizational design. Cambridge University Press
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