50 weeks to a Transformed H2 Culture

Activity 3 – The Shangri-La Smile Pictionary

Objective: To be familiar on the trademark of Asian hospitality, our heartwarming smile.

Activity Brief: How to win: Most number of Pictionary correctly answer wins!

Play style: Pictionary

Say: Who loves to draw? Today, we’ll play the gameof “ The Shangri-La Smile” .

Duration: 5-10 minutes

Setup: • Indoor • Individual or Team

Toplay: 1. In teams or groups of two, a colleague will picka “hotel scenario” and draw it on the given medium, white board (or digital paint using zoom). 2. The other partner colleagues must guess what scenario it pertaining to within 60 seconds. 3. The answer should match the exact words in the list. All the adjectives or words used are basic like tall, circular, volleyball, necktie, ribbon, etc. 4. If incorrect, other colleagues can answer. Key Learning: • The Asian way of communication always start with a greeting and a smile. This gesture is a way of preserving the culture and the Asian heritage we have. • We use this as well in greeting our colleagues and guests for them to feel the respect we provide. Genuine smile as the basic hospitality greeting rooted in our Asian tradition.

Materials: 1. List of hotel scenarios - 10

If face to face- 1. Whiteboard or flipchat paper with a stand 2. Marker

If virtual- 1. Teams with paint/ Zoom with pen

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