Activity 23 – Crossword Puzzle
Objective: To remember the word and definition of each of our core service principles, Our Nature.
Activity Brief: Howtowin: First to complete correctly wins!
Say: What makes our guest return and be loyal to Shangri-La? Yes, a lot of aspects such as good products, world-class service, high-end facilities and many more but one element that the organization stands out is through our People.
Play style: Crossword challenge
Duration: 5-10 minutes
Setup: • Indoor • Individual or Team
Our people are the Shangri-La Ambassadors that display “Our Nature” .
Materials: (1) Printed Crossword puzzle (2) Pens
For today, I’ll facilitate something simple but will challenge your minds to solve. Let’s play the classic “ Crossword Puzzle ” . Toplay: 1. In 5-minutes, first to answer everything wins! 2. Facilitator to give all colleagues a crossword puzzle that is about our refreshed Shangri-La Culture and Our Nature. Key Learning: • OurNature – it’s onourDNA. • We memorise the words - Humility, Courtesy, Respect, Sincerity, Thoughtfulness and Selfless - by heart and demonstrate “Our Nature” through the way we speak, act and interact with one another.
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