EXPERIENCE DAY
INTRODUCTION
Welcome to your new journey at Pets!
As a support office colleague, you play a crucial role in bringing our purpose to life: creating a better world for pets and the people who love them. To fully understand and support your role, we believe it's essential for you to experience first-hand what our colleagues in our pet care centres (both retail and veterinary practice) do every day. This booklet is designed to guide you through your one-day visit to a pet care centre, where you'll have the opportunity to immerse yourself in the heart of our business. By experiencing both the retail and practice areas, you'll gain valuable insights into our ecosystem, how our business operates, and what our customers experience when they walk through our doors. Throughout your visit, you'll find questions to ask and reflect on within each section, helping you deepen your understanding and connect with colleagues from different areas of our Ecosystem. This day isn't just about learning—it's also about networking and getting to know the colleagues who will be supporting you in your role. Above all, remember to have fun! We believe that learning should be enjoyable, and we hope that this experience will not only enrich your understanding of our business but also inspire you as you embark on your journey with Pets!
We l come Guide
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