EXPERIENCE DAY
Our Pet Care Centres
At Pets, our colleagues are inspirational, and collectively, help contribute to the success of our business. As part of our evolution, we have designed what is known as the four C’s, which are guiding principles our teams follow to really contribute to future success and growth.
Our customers are imperative to our success, however, they choose to shop. Therefore, our colleagues look to ensure our customers are always prioritised over task, are provided fantastic customer service, and wowed by our teams pet expertise and knowledge, so our customers want to visit time and time again.
#1 - Customer
To be successful, we require capital and ultimately, for our customers to spend their hard-earned money with us. Our teams ensure stock is on shelves, promote products, and execute price changes flawlessly to encourage customer purchases.
#2 - Cash
Our colleagues are our unique selling point - and ultimately, they make the difference. We encourage our teams to support each other, sharing knowledge and expertise, but also look to celebrate our teams and reward them for the amazing things they do each day. Importantly, it’s also about having fun, and ensuring our colleagues enjoy coming to work everyday. Core encompasses our business as usual, and ensures the basics are still completed, and held in high regard. This includes providing a shoal to our colleagues at the start of a shift, ensuring our Pet Care Centres remain presentable and tidy, and following our procedures and policies, which include Pet welfare.
#3 - Colleague
#4 - Core
We l come Guide
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