EXPERIENCE DAY
Our Pet Care Centre Teams
Our Colleagues
When it comes to our Pet Care Centres, our store colleagues are a different breed.
They care about pets, our customers, their colleagues, our stores, performance and sales. They offer a warm welcome. They ask and they listen. They think about the best solution and offer choices. And they make sure each one of their customers leaves having enjoyed an exceptional experience. And as they give that care out, they get it back tenfold as they are supported by the team, encouraged and inspired, respected and valued. Yes, there are targets to meet and performance standards to achieve, but we go a long way to make sure those are fun and enjoyable, we achieve them as a team and we look ahead together to see how we can be even better every day.
PCDP Pet Care Development Programme
All of our retail colleagues complete Our Pet Care Development Programme, which provides all retail colleagues the opportunity to learn and grow, covering a range of modules which includes Pet Care Ecosystem, customer services, till training, and pet knowledge. The programme is designed to be comprehensive, and includes e- learning modules, offline activities, and hands on training supported by a buddy
PCDP: The PCDP is completed in the first 6 months from a colleague onboarding, with dedicated training hours provided.
We l come Guide
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