EXPERIENCE DAY
Our Pet Care Centre Teams
Deputy Managers and Store Managers
Out Pet Care Centre leadership team are responsible for delivering excellent customer service, maximising sales and driving the performance of the team though achieving various KPI’s and sales targets. Our leadership teams are also vital to ensuring our processes and procedures are completed correctly and are ultimately responsible for ensuring pet welfare is adhered to and maintained. They achieve this through building a highly engaged and high-performing team, providing honest feedback, utilising effective communication, and also, importantly, supporting the wellbeing of the team. Leadership starts at our keyholder stage, whereby pet care advisors take on their first-ever management responsibilities and tasks , with our full time leadership roles then progressing into deputy, store and senior store manager roles.
Duty Management Training & People Management Fundamentals
Duty Manager training is only available to our retail colleagues, and provides all new managers, external or internal support and knowledge to sufficiently develop as a competent Duty Manager in our Pet Care Centres. It covers the technical day to day elements and provides on demand content, supported by on the job training and utilises field team members. People Management Fundementals is live across the entire business, and provides a suite of resources to support our managers in undertaking their roles, with a focus on their knowledge, skills and behaviours. It provides content focused to the colleague journey, including talent acquisition, health and wellbeing and diversity and inclusion, and spans across various business areas including relevant policies and processes.
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