From the General Manager Hi all, Welcome to the Autumn edition of Home Stories . I hope your summer was filled with sunshine, joy and relaxation. 2023 Resident Survey results A huge thank you to our residents who took the time to respond to our 2023 annual survey. We had 35% of our residents complete the survey nationally which is an invaluable amount of feedback. This year we nationalised and expanded our survey so we can better understand how residents view our services across Australia and compare what is working well and where we need to improve in all the states we operate in.
We are thrilled to see that our residents are more satisfied with our services this year across majority of our service areas. Resident satisfaction has improved nationally by an average of 4% across all the areas below.
overall satisfaction 84 %
satisfied with condition of home 84 %
satisfied with maintenance and repairs 83 %
85 %
76 %
Satisfied with how we take your views into account
satisfied with neighbourhood
Satisfaction with resident involvement 75 %
Satisfied with communications 84 %
Acknowledgement of Country
In the spirit of reconciliation Housing Choices Australia acknowledges the Traditional Custodians of Country throughout Victoria and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
Cover: Resident Rae in her garden with one of her paintings.
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