PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS
2023 04-TB-00038-0 978-621-04-4665-4 BS Hospitality Management and BS Tourism Management
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CONTENTS
TABLE OF CONTENTS
Succession Planning and Management Development Program......................................... 104 Competency and Proficiency Certifications....................................... 107 Industrial or Applied Research .......................................................... 115 Continuous Professional Education Strategies .................................. 116 Ethics in the Tourism Industry: Challenges and Approaches The Need for Ethics ........................................................................... 121 Critical Values in the Tourism Industry .............................................. 123 Rationale and Bases for Ethics in Tourism and Hospitality ................ 126 Global Code of Ethics for Tourism (GCET).......................................... 128 Challenging Situations and Common Ethical Dilemmas ........................................................ 135 Ethical Practices in the Workplace .................................................... 211 Career Path Options: Career Development Plan Career Pathways for Tourism Professionals....................................... 215 Key Success Factors ........................................................................... 219 Career Movement, Mobility, and Priorities ....................................... 221 Career Development Plan ................................................................. 222
CHAPTER 1
Initial Diagnostic: Self-Assessment The Tourism Industry and the Hospitality Sector .............................. 1 Professional Career Framework and Philosophy ............................... 3 Knowledge-Skills-Values Inventory.................................................... 7 Personal SWOC Analysis .................................................................... 9 Setting Expectations: The Work Environment in the Tourism Industry Nature of Work in the Various Sectors of the Tourism Industry ..................................................................... 21 Stakeholders in the Tourism Industry and Hospitality Sector ....................................................................... 23 Employment Prospects for New Graduates and Jobseekers ............. 30 Typical Organization Structure .......................................................... 32 Top 10 Expectations of Employers in the Tourism Industry............... 45 Personality Development: Self-Management Strategies IQ-EQ-AQ in the Tourism Industry ..................................................... 50 Focus on Social Skills ......................................................................... 53 Personal Branding and Image Enhancement ..................................... 58 Communication Skills ........................................................................ 63 Etiquette and Decorum ..................................................................... 69 Interviewing Skills.............................................................................. 85 Training and Continuous Professional Education: Competency-Building Strategies Vital Competencies and Skills Set...................................................... 90 Employee Training Program .............................................................. 93
CHAPTER 5
CHAPTER 2
CHAPTER 3
CHAPTER 6
References ............................................................................................................................ 229 Image Attributions ............................................................................................................ 241 Index ........................................................................................................................................ 245
CHAPTER 4
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