OPERATIONS MANAGEMENT AND TOTAL QUALITY MANAGEMENT
2019 10-MT-00004-0 978-981-48-7845-6 All Business Courses
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CONTENTS
CONTENTS
About the Authors
iv
Chapter 1
Operations Management and Value Chains
1
Chapter 2
Operations Strategy
27
Chapter 3
Technology and Operations Management
47
Chapter 4
Goods and Service Design
59
Chapter 5
Process Selection, Design, and Analysis
85
Chapter 6
Facility and Work Design
109
Chapter 7
Forecasting and Demand Planning
131
Chapter 8
Capacity Management
151
Chapter 9
Managing Inventories in Supply Chains
171
Chapter 10
Supply Chain Management and Logistics
196
Chapter 11
Resource Management
222
Chapter 12
Operations Scheduling and Sequencing
247
Chapter 13
Lean Operating Systems
273
Chapter 14
Project Management
289
Chapter 15
Introduction to Quality
315
Chapter 16
Customer Focus
361
Chapter 17
Workforce Focus
417
Chapter 18
Process Focus
469
Chapter 19
Design for Quality and Product Excellence
515
Chapter 20
Process Improvement and Six Sigma
579
Chapter 21
The Baldrige Framework for Performance Excellence
639
Appendix
677
Endnotes
681
Index
685
127
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