Our homes and communities
We will offer our residents a safe, high quality home that is affordable, in a place that they are proud to live. We will invest our resources wisely to achieve this. OUR AIM: Lettings and neighbourhoods Our Lettings and Neighbourhoods team is committed to supporting residents all the way through their tenancies and welcomed hundreds of CCHA residents last year. The team really cares about the health and wellbeing of residents and will offer support or signpost to other agencies where needed. The team works pro-actively with residents and partners to tackle anti-social behaviour so that residents can live peacefully in their homes, and also deals with safeguarding concerns. Key statistics: New tenancies 519
Anti-social behaviour (ASB) 841 cases logged (on average, 6 fewer cases per month than last year) 815 cases closed 97% cases successfully resolved 95% cases acknowledged within agreed timeframe Resident satisfaction 98% were satisfied with the lettings process, from new residents
Time taken to re-let our properties We reduced the time taken to re-let our properties by 7 days . On average it took 8 days to sign residents up from the day a property was ready to let Tenancy sustainability Only 10% of tenancies ended within the first year (in 2019-20, this was at 23%) Safeguarding 449 cases reported. This was a 63% increase on last year (371 adults, 47 children and 31 domestic abuse concerns)
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